
Strategic Operations Manager
2 weeks ago
Responsibilities
- Overall manage our enabling functions for Training - Quality - Process Excellence
- Responsible for leading global strategic management of ALL enabling functions such as Quality, Training, Process Excellence Teams.
- Manage all aspects of Training, Quality Assurance and Process Excellence + Innovation with concentration on performance and people management, training and quality framework.
- Assess program strengths and identify areas for improvement, and recommend solutions
- Initiate projects, standardization, manage resource capacity, and planning.
- Manages issues and escalations relating to support functions across all locations, driving global efficiencies, improvement, and implementing best practices globally.
- Closely work with program stakeholders and operation leaders to drive multiple T-Q-P methodologies and provide global insights into clear action for our growing global program for high-impact, culture-oriented & world-class services.
- Onboard and transition new functions into the shared services mode
- Develop a community across peer organizations and best-in-class suppliers to share best practices across function
- Facilitate, Coach and Mentor team in Lean/ Six Sigma
- Work as Lean Navigator and Lean Leader in deployment of Operation Clarity.
- Deliver client presentations, business development and presales support for continuous improvement and innovation.
- Identify the gap between customer requirement and current processes and put appropriate control to bridge the gap
- Pivotal role in developing and deploying governance model for Lean Six Sigma process improvements across multiple engagements
Reports to the Global Delivery Lead
Eligibility & Skills- Open to DGM – GM level
- Bachelor\'s Degree Holder or equivalent in any field.
- 6+ years minimum relevant experience on process excellence is required.
- Exposure on automation/RPA tools such as UI Path, Blue Prism, Automation Anywhere is highly preferred.
- Six Sigma Greenbelt Certified or Six Sigma Blackbelt Trained/Tested is highly preferred.
- Excellent command of Lean/Six Sigma methodology.
- Good analytical, presentation and communication skills
- Mid-Senior level
- Full-time
- Management, Project Management, and Customer Service
- Industries
- Business Consulting and Services
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