Production Coordinator

1 week ago

Angeles, Philippines DOXA Talent Full time

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

We’re seeking a Production Coordinator . This role is designed for a highly organized and customer-focused professional with experience in construction or related industries. You’ll play a key role in ensuring smooth project scheduling and execution while serving as the main point of contact for customers, technicians, and internal teams, directly impacting client satisfaction and operational efficiency.

Location: Must be in Colombia – Remote.
Environment: Colombian and International Teams.
Language: Advanced English (B2+ - C1) and Spanish.
Timezone: 8:30 AM – 5:30 PM PST
Contract: Non-fixed Term Colombian Contract.

Requirements

  • 2+ years of customer service experience in construction, plumbing, HVAC or similar industry required.
  • Experience working with homeowners highly desired.
  • 1+ year of ServiceTitan or similar Project Management software strongly preferred.
  • Highly organized and possess the ability to multitask.
  • Capable of quickly making decisions and problem solving when supporting customers over the phone.
  • Excellent verbal and written communication skills.
  • Knowledge of collections and accounts receivable (AR).
  • Ability to empathize with customers and team members, and work independently or in a group setting.
  • Ability to adapt in a fast-paced environment influenced by weather and customer needs.
  • Strong computer skills and proficient in Microsoft Office applications.
  • Bilingual in English and Spanish a plus.

Responsibilities

  • Provide customer service by managing a high volume of inbound phone calls, emails and text messages.
  • Coordinating with customers regarding scheduling and maintaining communication up to and after the job, performing quality control calls after project completion.
  • Responsible for timely customer communication for current and previous projects within your department.
  • Act as liaison between Customer, Production department and estimators through phone calls, text and email communication.
  • Collect final payment on all completed jobs, maintaining 90% collection rate within your department.
  • Becoming a subject matter expert on Guardian’s warranties, memberships and work orders.
  • Assist Production Manager with department schedule to meet expected revenue by correctly prioritizing work orders.
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