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Social Media Sms Support Specialist jobs in Ca...

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WearelookingforaLevel1ITHelpDeskSpecialisttojoinourteam.Thisroleisperfectforsomeonewhoisdetail-oriented,tech-savvy,andeagertosupportend-userswiththeirday-to-dayITneeds.

Responsibilities:

• Handleemployeeonboardingandoffboarding(accountsetup,access,etc.)
• Performpasswordresetsandresolveaccountlockouts
• Installandconfigurerequiredsoftware(MicrosoftOffice,Adobe,andothercompany-specifictools)

Providebasictroubleshootingfor:

• Diskdrivespaceissues
• Camera,keyboard,ormonitorproblems
• Networkconnectivity&websiteaccess
• PrinterandWi-Fiissues
• Shared/mappeddriveaccessproblems
• WorkSetup:Remote

WorkHours:20hoursperweek

Part-TimeEmployment

NightShift

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0

Customer Support Jr. Staff

Tanauan, Batangas ₱ - ₱ Y Philippine Manufacturing Co. of Murata, Inc

Posted 1 day ago

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• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is preferred,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.
• Company events
• Life insurance
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

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1

Customer Support Jr. Staff

Tanauan, Batangas ₱ - ₱ Y Philippine Manufacturing Co. of Murata, Inc.

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Job Description

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is preferred,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

This advertiser has chosen not to accept applicants from your region.

2

Associate - Customer Support Agreement (Reliever)

Posted 1 day ago

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About the role

As an Associate - Customer Support Agreement (Reliever) at Monark Equipment Corporation, you will play a crucial role in providing exceptional customer support. Based in San Pedro City Laguna, this full-time position is responsible for handling inbound customer inquiries and delivering high-quality, efficient service. You will be a key point of contact, ensuring customers receive the assistance they need in a timely and professional manner.

What you'll be doing

• Responding to customer inquiries via phone, email, and other communication channels
• Execution of contracts by monitoring and coordinating schedules, work orders and concerns.
• Maintaining detailed records of customer interactions and following up on unresolved issues.
• Collaborating with cross-functional teams to enhance the customer experience.

What we're looking for

• Mus be a graduate of any four (4) year course.
• Strong communication and interpersonal skills, with the ability to listen actively and respond effectively to customer needs.
• Excellent problem-solving and critical-thinking abilities to address complex customer inquiries.
• Attention to detail and the ability to maintain accurate records and documentation.

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3

Chat and Email Customer Support Representative

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_This is a 100% remote position, which includes salaried compensation and all wage-related benefits. The monthly salary is ₱26,000/mos. +13-month salary bonus and annual compensation evaluations._

**About wrrk**:
wrrk is a world-class customer service organization at the click of a button, offering high-growth online brands empathetic, remote, global, and flexible support teams, along with the software and expertise that helps the support teams shine.

We source, hire, and train, the top 1% of customer service professionals. And then, together, we work with our team of customer service professionals to delight our clients’ customers.

We are seeking professional, dependable, and empathetic customer service professionals to join our remote team.

About this role:
This is a Work From Home based position.

Requirements:

- Minimum of 1 year of online customer service experience
- Experience with online CRM tools and Helpdesk software
- Excellent (near-native) English (spoken and/or written)
- Access to your own dedicated quiet work space and equipment that meets our technical requirements:

- A Mac, Intel or AMD PC/ laptop running Windows 10/Mac 10.15 Catalina operating system with a minimum of 4 GB of RAM (NO Chromebook, Tablet or Smartphone) and Minimum processor speed of 2.0 GHz
- High Speed Internet - minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
- A backup source of Internet and power (Mobile hotspot is sufficient)
- Strong troubleshooting, reading comprehension, and problem-solving skills to provide customers the help they need
- Able to make good judgment decisions in accordance with policies and procedures
- Clear written communication skills, with an attention to grammar and tone
- Strong data entry/typing skills
- Well rounded technology capability to ensure all systems, both hardware and software, are functioning properly

What we provide

• Salaried compensation includes all wage-related benefits: Additional pays, 10% night shift differential, 13-month bonus, leave benefits, and mandatory government contributions.
• Flexibility that comes from working remotely
• Full-time opportunities - 5-day work week 8 hrs per day.
• Paid training
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
• A range of training programs to learn new software and e-commerce skills that can be used in an entrepreneurial capacity

Pay: Php26,000.00 per month

Benefits:

• Paid training
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

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4

Technical Support Engineer

Posted 1 day ago

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Technical Sales Engineer

A Technical Support Engineer with knowledge in fire protection systems typically needs a mix of technical expertise, sales acumen, and customer service skills.

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedures.
• Assigned in Sales and Marketing Department

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen fire suppression system and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education:

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decision-makers in target markets.

Requirements:

· Bachelor's degree in mechanical engineering (Licensed) .

· Certifications in fire protection systems (e.g., NFPA standards, local fire codes) can be an advantage.

· With knowledge or experience in fire life safety system – FDAS, AFSS, KFSS & FM200.

· Experience in preparing proposals, quotations, and technical presentations.

· Ability to collaborate with marketing teams to align technical content with branding.

· Must Know how to drive.

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5

Technical Support Specialist

Posted 1 day ago

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Job Description

Got technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let's get started

You've got energy, enthusiasm, drive and determination. We've got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let's match

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;
• Processing inbound sales calls;
• Taking inbound or placing outbound collections calls;
• Answering technical support inquiries via incoming calls, chat or email;
• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
• Performing other duties as assigned.

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;

• Excellent data entry and internet navigation skills;

• Clear and distinct oral and written communication skills in English;

• Must be detail oriented;

• Dynamic interpersonal and judgment skills;

• Professional demeanor and dependable work ethic;

• Ability to work in a fast-paced environment and multi-task; and

• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

What\'s to love about being an #iQorian?

• HMO* + you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner

• Quarterly Appraisals

• Monthly Performance Incentives

• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.

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6

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6

IT Technical Support

Posted 1 day ago

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Job Description

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

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7

Technical Support Engineer

Pulong Santa Cruz, Laguna ₱ - ₱ Y Gloval Integrated Solutions and Technological Services Inc.

Posted today

Job Viewed

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Job Description

Technical Support Engineer

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedure.

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education::

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation. 5.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decisionmakers in target markets.

Requirements:

· Bachelor\'s degree in Mechanical Engineering or a related field.

· Proven experience in technical sales and technical background, preferably in the electrical, mechanical, and general engineering industry.

· Excellent communication and presentation skills.

· Ability to work independently and as part of a team.

· Strong problem-solving skills and attention to detail.

· Must Know how to drive.

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8

IT Technical Support

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Metrowaste Solid Waste Management Corporation is one of the most country’s fastest growing and largest Solid Waste Management Company. Whether you come to as an assistant or a supervisor, a technical specialist or an associate, or director, please know that you play an invaluable role in the life of our organization. We hope that you will find your stint here at Metrowaste Solid Waste Management Corp. as a fruitful and rewarding experience.

**Job Description**:

- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology

**Requirements**:

- Associate\'s or bachelor\'s degree in computer science or a related field.
- 1+ years of experience in a technical support role.
- Certifications are preferred, but not required.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize numerous projects at one time.

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Caloocan City: Reliably commute or planning to relocate before starting work (required)

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