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IT Technical Support

4 weeks ago

Mandaluyong, Philippines Hubvantage Services Inc. Full time

Overview

Responsible for providing technical support to staff, troubleshooting hardware and software issues, and maintaining the overall IT infrastructure. The ideal candidate will possess strong communication skills, a deep understanding of IT systems, and the ability to solve problems in a fast-paced environment.

Responsibilities
  • Provide technical support and assistance to employees regarding hardware, software, and networking issues.
  • Diagnose and troubleshoot hardware and software problems.
  • Assist with the installation, configuration, and maintenance of computer systems, servers, and peripherals.
  • Manage user accounts, permissions, and access rights within systems.
  • Support and troubleshoot networking issues, including Wi-Fi, LAN, VPN, and related devices.
  • Vendor management for all IT requirement: Software and Hardware
  • Ensure that all IT systems and equipment are up to date with the latest security patches and updates.
  • Set up and maintain various software applications used by employees.
  • Document IT issues and resolutions in a detailed and organized manner.
  • Offer guidance and training to employees on basic IT procedures and software usage.
  • Assist in maintaining data backups and disaster recovery procedures.
  • Monitor system performance and ensure the efficiency of IT systems.
  • Ability to work without supervision of direct supervisor/manager
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience in IT support, helpdesk, or a similar role is a plus
  • Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
  • Familiarity with networking concepts, firewalls, VPNs, and routers.
  • Knowledge in Management of Office IDC Infrastructure including but not limited to Firewall, Switches and Servers.
  • Ability to work effectively with end-users to resolve technical issues.
  • Excellent problem-solving and troubleshooting skills.
  • Strong verbal and written communication skills.
Preferred Skills
  • Experience with IT asset management tools and helpdesk software.
  • Basic knowledge of cloud platforms and services (e.g., AWS, Google Workspace, Office 365).
  • Familiarity with hardware repair and replacement.
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