Technical Support Engineer

Overview Emerson Mandaluyong, National Capital Region, Philippines Technical Support Engineer Emerson Mandaluyong, National Capital Region, Philippines Direct message the job poster from Emerson Role and Responsibilities For This Role You Will Need: BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and any related field Minimum of two (2) years’ experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation. Exposure to control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support. Experience with MES, DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; Knowledge of networking, TCP/IP, and Windows operating system. Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers Expertise in communicating sophisticated technical topics and solutions to technical and non-technical customers alike Flexibility to work on a rotating shift schedule and willingness to travel and be assigned to short- and long-term (3 months to a year) domestic or international assignments Fresh graduates with outstanding academic achievements will be considered. Preferred Qualifications that Set You Apart: Excellent spoken and written English; knowledge of another foreign language (ex., Spanish) is an advantage Knowledge of SQL, Visual Basic, or any other programming language is a plus. In this role, your responsibilities will be: Troubleshooting, problem analysis, and solution generation for hardware, software, installation, configuration, integration, and application issues and inquiries. Retaining ownership of all received customer problems, providing timely updates, and setting the appropriate escalation priority. Optimally working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and fixing resources (e.g., procedures, diagnostics, and documentation) Collaborates with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level Who You Are: You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a strong bottom-line orientation. Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together, are key to driving growth and delivering business results. We recognize the importance of employee well-being. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave. Seniorities and Employment Type Seniority level: Associate Employment type: Full-time Industries Industrial Machinery Manufacturing and Software Development Referrals increase your chances of interviewing at Emerson by 2x Get notified about new Technical Support Engineer jobs in Mandaluyong, National Capital Region, Philippines . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr