Client Relationship Management

Client Relationship Management - Senior Analyst We are seeking a talented individual to join our multinational team at Marsh. This role will be based in Cebu, Philippines. This is a hybrid role that requires working at least three days a week in the office. Responsibilities: Serves as the first point of contact for day-to-day communications with designated low‑risk accounts, follows up on correspondences and works to strengthen and grow account relationships. Develops an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use. Supports colleagues by managing day-to-day aspects for designated small accounts and conducting ensuing account management tasks including processing billing requests and gathering information for quotes, generating project calendars, liaising between internal senior professionals and accounts and organizing meeting logistics to ensure customer satisfaction. Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to elevate up to senior level colleagues. Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally. Develops and maintains a fluency in the Company’s various service offerings to enrich work performed and develop sales capabilities. Qualifications: Experience in Client Management: A proven track record of at least minimum 3 years of experience in property and casualty experience with the ability to manage complex client relationships and deliver results. Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels, including senior executives, across different cultures and regions. Cultural Competence and Global Awareness: A deep understanding of cultural differences and business practices in various regions, along with the ability to navigate and adapt to diverse working environments effectively. Strategic Thinking and Problem‑Solving Abilities: Strong analytical skills with the ability to develop strategic plans, identify opportunities for growth, and solve complex problems, ensuring alignment with both client and organizational goals. Multi‑tasking Skills: Strong organizational skills to keep track of various tasks and ability to prioritize tasks and allocate time efficiently. What makes you stand out: Educational background: Preferably a graduate of any business administration course, or a related field, as it may provide deeper insights into strategic management and global market dynamics. Strong leadership skills. Able to make informed decisions promptly, even under pressure and weigh options carefully but are not afraid to take action when necessary. Result oriented. Ability to deliver quality and consistently strong results. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr