Client Services Specialist
10 hours ago
About the job Client Services Specialist Our US Partner specializes in custom product design and branding. They offer services for creating personalized items, such as branded merchandise and promotional products, utilizing techniques like screen printing, embroidery, and digital printing. Their focus is on helping businesses enhance their brand identity through custom-designed products. As the Client Services Specialist, you will play a pivotal role in ensuring our clients receive top-notch support and guidance. Were seeking an individual who is passionate about delivering exceptional service and making a positive impact on customer experiences. This is a full-time role, on a US shift and on a WFH set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization. Duties and Responsibilities: Client Service Ticket Management: Efficiently manage client service tickets to prioritize tasks and resolve issues in a timely manner Technical Support: Assist customers with technical issues related to the gifting platform, from account access to website navigation, ensuring seamless user experience Feedback communication: Share valuable insights and feedback gathered from customer interactions with relevant departments. Problem Resolution: Identify and resolve customer issues or escalations effectively, ensuring their satisfaction and retention Portal and Campaign Management: Facilitate portal setup and campaign implementation to support clients in achieving their objectives effectively Knowledge Base Enhancement: Update/add new features to the knowledge base to further empower clients and internal teams Record Maintenance: Thoroughly document customer interactions, inquiries, feedback, and resolutions to maintain accurate records and facilitate informed decision-making QUALIFICATIONS: At least 5 years of relevant experience as a Client Services Specialist in the e-commerce industry Expertise in navigating various e-commerce platforms (e.g., Shopify or similar) Experience in project management, including the use of relevant tools (e.g., Monday.Com or similar) Proficient in CRM platforms such as Frontapp, Salesforce, Zendesk, or similar Advanced skills in Google Suite applications, including Sheets, Docs, and Slides Strong background in providing excellent customer service and technical support Able to collaborate with diverse teams, including executives, to achieve common goals Ability to use critical thinking to analyze situations effectively and provide strategic insights #J-18808-Ljbffr
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Client Implementation Specialist
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Mandaue, Philippines Safeguard Global Full timeOverview Client Implementation Specialist role at Safeguard Global — remote-first and hybrid-friendly, global company spanning the Americas, Europe, and Asia. This role focuses on onboarding GEO workers and clients worldwide, delivering world-class customer service, and enabling successful ongoing partnerships between clients and Safeguard. The...
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Customer Service Training Specialist
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Mandaue, Philippines TalentPop App Full timeCustomer Service Training Specialist 2 days ago Be among the first 25 applicants Empower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop, we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and...
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Customer Service Training Specialist
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Mandaue, Philippines TalentPop App Full timeCustomer Service Training Specialist Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and delivering impactful...
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Mandaue, Philippines StackPh GDV Business Services Full timeJob Title: Fraud Specialist (Work-from-Home Setup) Location: Cebu City (Applicants must reside in Cebu City) Work Setup: Fully Remote / Work-from-Home Hiring Process: 100% Virtual Job Summary: We are looking for a detail-oriented and analytical Fraud Specialist to join our team! You will be responsible for detecting, investigating, and resolving fraudulent...
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Mandaue City, Central Visayas, Philippines IPASS Business Processing Services Inc. Full time ₱216,000 per yearThe Sales Specialist is the client's primary point of contact, with the main duties that include managing service inquiries, generating lead sales by providing exceptional customer service, ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.Duties and Responsibilities:Comprehensive...
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Patient Service Representative
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Mandaue, Philippines Harris Global Business Services (GBS) Full timeGlobal Talent Acquisition Specialist at Harris Global Business Services (GBS) A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those...
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Mandaue City, Philippines StackPh GDV Business Services Full timeJob Title: Fraud Specialist (Work-from-Home Setup) Location: Cebu City (Applicants must reside in Cebu City) Work Setup: Fully Remote / Work-from-Home Hiring Process: 100% Virtual Job Summary: We are looking for a detail-oriented and analytical Fraud Specialist to join our team! You will be responsible for detecting, investigating, and resolving fraudulent...
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Accounting Specialist 1
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Mandaue City, Central Visayas, Philippines IFOOD SPECIALIST CORPORATION Full time ₱104,000 - ₱130,878 per yearQualificationsMust have a Bachelor's degree in any business related fieldExperience in cold storage or food service industry is preferredProficient in MS Applications (word, excel and powerpoint)Must be keen on details and values accuracy of workKnowledge in SAP operating system is preferredJob Type: Full-timeAbility to commute/relocate:Mandaue City 6014...
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Client Service Chat agent TOD
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Mandaue, Philippines Somewhere Full timeOverview Join to apply for the Client Service Chat agent TOD (Remote-PH) - role at Somewhere . Get AI-powered advice on this job and more exclusive features. Role Details Location: Remote (PH) Contract: Independent Contractor, Minimum 3-month contract with the potential for an indefinite extension Schedule: Full-Time, Monday-Friday, EST About Our Client Our...
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Media Editor
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Mandaue, Philippines Hunt St Full timeMedia Editor & Production Specialist - (004 - 00226) Media Editor & Production Specialist - (004 - 00226) 3 days ago Be among the first 25 applicants This range is provided by Hunt St. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$1,400.00/yr - A$1,800.00/yr Looking for...