Availability Services Manager
1 week ago
Why explore this opportunity? One of the key advantages of applying through us is direct access to hiring managers . After our quick discussion about the opportunity, we can directly endorse your profile to the hiring team, ensuring it gets the visibility it deserves. This role offers a 100% direct employment setup , meaning your contract and salary will be managed directly by our client . Compensation Salary is open , depending on experience and interview results. About the Client They are a leading global IT and consulting organization helping clients transform their digital infrastructure. Their team leverages emerging cloud technologies, automation tools, and enterprise platforms to deliver innovative solutions across industries. About the Role We’re seeking an experienced Availability Manager SME to ensure the continuous availability, stability, and performance of critical business services and IT platforms. This role leads the availability management process , monitors SLA/KPI adherence , and drives service resiliency and improvement initiatives in collaboration with command center and observability teams. Key Responsibilities Own and manage the availability management framework across applications, infrastructure, and services. Track, report, and improve SLA and KPI performance . Conduct trend and root cause analysis to prevent recurring issues. Partner with incident and problem management teams to minimize downtime (MTTR/MTTD). Support service resiliency planning , capacity management, and automation initiatives. Provide availability reports and performance reviews to leadership. Collaborate with business resiliency, command center, and observability teams to enhance service uptime. Qualifications 10+ years in IT Service Management or related functions. Strong understanding of ITIL availability and service management frameworks . Hands‑on experience with monitoring and observability tools . Skilled in incident, problem, and change management processes. Excellent analytical, reporting, and stakeholder management skills. Proven leadership in driving process improvement and adherence .
-
Service Availability Manager
2 weeks ago
, Metro Manila, Philippines Nezda Technologies, Inc. Full timeIntro Hook You know that one person who keeps the lights on — no matter what happens? That’s what we’re looking for. We need an Availability Manager (SME) who can ensure business-critical systems stay up, fast, and resilient. If uptime and service stability are second nature to you, keep reading. About the Company Our client is a global organization...
-
Project Manager
2 weeks ago
, Metro Manila, Philippines Intellismart Technology Inc. Full timeWe are urgently looking for Project Managers with the following responsibilities and qualifications below. Multiple full-time positions are available. Key Partners: Samsung, Apple, Epson, Harman, Vimar Responsibilities Develop and implement project management strategies aligned with organizational goals. Prioritizing projects based on strategic objectives...
-
Customer Service Manager
6 days ago
, Metro Manila, Philippines Orion Cepheid Full timeOverview We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The supervisor will build a strong team and shape staff behaviors to accomplish desired results. Responsibilities Oversee and assess customer service staff activities, and provide regular performance-related feedback....
-
Service Account Manager
7 hours ago
, Metro Manila, Philippines ABB Full timeService Account Manager Join to apply for the Service Account Manager role at ABB . Continue with Google Continue with Google At ABB, we help industries out‑run - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy,...
-
Retail Operations Manager
7 hours ago
, Metro Manila, Philippines HR Primo Management Services Full timeRetail Operations Manager We are seeking a highly motivated and experienced Retail Operations Manager to oversee daily store operations across multiple locations. This role ensures smooth execution of retail processes, strong sales performance, excellent customer service, and adherence to company standards. The ideal candidate is a hands‑on leader who...
-
Field Service Manager
2 weeks ago
, Metro Manila, Philippines ABB Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But...
-
Service Account Manager
8 hours ago
, Metro Manila, Philippines myGwork - LGBTQ+ Business Community Full timeThis job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what...
-
Merchandising Manager
2 weeks ago
, Metro Manila, Philippines HR Primo Management Services Full timeWe are looking for an experienced and sophisticated Merchandising Manager to lead product assortment planning, vendor relations, and in-store brand presentation for our luxury accessories brand. This role plays a key part in enhancing the customer experience, strengthening brand identity, and driving sales performance across retail channels. The...
-
Customer Service Manager
3 weeks ago
, Metro Manila, Philippines VGW Full timeJoin to apply for the Customer Service Manager role at VGW Join to apply for the Customer Service Manager role at VGW VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.In this role you will oversee service delivery and team performance, ensuring operational targets and...
-
IT Service Manager
2 weeks ago
, Metro Manila, Philippines Unison Computer Systems, Inc. Full timeJob Highlights Life Insurance Coverage upon hiring. Career advancement based on performance. Employee discount on purchased company products. Company initiated seminars, trainings, and events. Job Purpose Overseeing the operations, strategy, and performance of the in-house services business unit. This role involves managing resources, driving growth,...