
Quality Analyst | Paranaque
3 weeks ago
The QA Analyst will be responsible for proactively identifying agent level performance opportunities by analyzing KPIs related to customer experience, sales conversion, customer satisfaction, agent learning, and knowledge management. This includes evaluating a sample of calls (sales, service, etc.) and other contact methods (email, chat, fax, fulfillment, payments) for compliance with client standards, accuracy, customer experience, and contact handling efficiency. The QA Analyst will support at least one account within a portfolio.
Responsibilities- Use of Call Recording Systems (preferred)
- Process improvement knowledge and analytical skills (preferred)
- Previous quality assessment experience (preferred)
- Knowledge of adult learning techniques (preferred)
- Understanding of inbound/outbound operations (desired)
- Familiarity with feedback and coaching skills (desired)
- Coaching experience
- Knowledge of Program Strategy (strongly desired)
- Minimum 6 months tenure in the company or status as a regular employee
- Strong interpersonal and communication skills
- Effective oral and written communication skills
- Excellent performance history in Quality
- Problem-solving and independent decision-making abilities
- Multitasking skills
- Sense of urgency and responsibility
- Customer-focused attitude
- No current quality issues
- No performance escalations
- No attendance issues
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Quality Analyst | Paranaque
3 weeks ago
, Metro Manila, Philippines ibex Full timeJoin to apply for the Quality Analyst | Paranaque role at ibex The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement...
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Data Analyst
1 week ago
, Metro Manila, Philippines Buscojobs Full timeData Analyst Paranaque City jobs in Manila Posted 1 day ago Job Description POSITION SUMMARY The Application Support – Business Intelligence / SAP BW Analyst role provides support to the Global Business Intelligence team. It provide administration, functional, and development support for the company's SAP Business Warehouse (BW) system. The role also helps...
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Quality Analyst
3 weeks ago
, , Philippines Med-Metrix, LLC Full timeJob Description Posted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PM Job Purpose The Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...
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Quality Analyst
1 day ago
, , Philippines Lexmark Full timeJoin to apply for the Quality Analyst | Hybrid role at Lexmark Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading...
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Quality Analyst
3 weeks ago
, Ilocos Region, Philippines Sutherland Full timeCompany Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate...
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Quality Analyst
3 weeks ago
, , Philippines UNAVAILABLE Full timeOverview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas...
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Gaming Assistant/ Cashier
1 week ago
, , Philippines Buscojobs Full timeOverview Customer Service and Clerical roles in the Philippines from multiple employers. Roles include cashiers, contact center agents, and process developers with responsibilities across customer service, order processing, call handling, data entry, and quality assurance. Locations include Davao, Pasig, Paranaque/Tambo, and remote/work-from-home...
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Restaurant Manager
1 week ago
, , Philippines Buscojobs Full timeJob Postings Posted today / Posted 1 day ago Restaurant Manager Paranaque (Philippines) Qualifications: Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field (preferred) Experience as Operations Manager, Restaurant Manager, or similar leadership role in food and beverage Knowledge of front-of-house and back-of-house...
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Sales Quality Analyst
2 weeks ago
, , Philippines OlTask Full timeOverview We are looking for a seasoned Sales Quality Analyst with a strong background in phone sales to join our growing team. If you are passionate about driving performance, upholding compliance, and ensuring every customer interaction delivers excellence, we want to hear from you. What You’ll Do Monitor and evaluate sales calls to ensure compliance,...
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Bidding Analyst
3 weeks ago
, , Philippines Northwestern University Full timeSeeking a Bidding Analyst skilled in private and government bidding procedures with strong organizational and computer skills. Your Role Here’s what you will be doing: Manage bidding procedures for private and government projects Work under pressure and meet strict deadlines About You The company is looking for: College graduate of any 4-year course...