Quality Analyst | Paranaque

Join to apply for the Quality Analyst | Paranaque role at ibex The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement...

Job Description Posted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PM Job Purpose The Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...

Overview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas...

Company Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate...

Seeking a Bidding Analyst skilled in private and government bidding procedures with strong organizational and computer skills. Your Role Here’s what you will be doing: Manage bidding procedures for private and government projects Work under pressure and meet strict deadlines About You The company is looking for: College graduate of any 4-year course...

This is a remote position.SUMMARYWe are seeking a highly motivated and detail-oriented Quality Assurance Analyst to join our team and ensure the delivery of high-quality solutions across our technology platforms. This role involves developing and executing comprehensive test plans, conducting manual and automated testing, and collaborating with...

Join to apply for the ESL Quality Analyst role at goFLUENT 1 day ago Be among the first 25 applicants Join to apply for the ESL Quality Analyst role at goFLUENT About GoFLUENTFor over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available...

Join to apply for the Quality Assurance Analyst role at Kajabi Join to apply for the Quality Assurance Analyst role at Kajabi Get AI-powered advice on this job and more exclusive features. About UsFounded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into...

We are seeking a detail-oriented and collaborative Quality Assurance Test Analyst to join our dynamic team. In this role, you will play a critical part in ensuring the delivery of high-quality software by validating functionality, usability, and performance through both structured and exploratory testing. As a QA Test Analyst, you will work closely with...

Tahche Outsourcing Services Inc. is an outsourcing company with clients throughout the United States based in Cebu City, Philippines. Over 300 employees work for us in various fields and are rapidly growing.Our client was founded in 1977 and still remains committed to delivering excellence by providing quality data to its clients around the world using...