Quality Analyst

21 hours ago

Ilocos Region Philippines Sutherland Full time

Company Description

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.

The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.

The key focus of the Quality Analyst is to evaluate transactions to ensure all required processes and guidelines are followed to deliver the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals.

This individual is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned.

Job Description

Quality Analysts in this role get to:

  1. Oversee and manage performance and service quality to guarantee customer satisfaction.
  2. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  3. Keep management updated: Relay important information in the form of timely and accurate reports.
  4. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Qualifications

Our most successful candidate will have:

  • Six months experience in process transformation.
  • Ability to work in MS Office and in a fast-paced environment.
  • Proactive ability to develop trust and professional rapport with employees and team members; work as a team player.
  • Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

  • Quality Analyst

    7 days ago

    Ilocos, Philippines Sutherland Full time

    Company DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers.The key focus of the Quality Analyst is to evaluate...

  • Quality Analyst

    21 hours ago

    , , Philippines Med-Metrix, LLC Full time

    Job Description Posted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PM Job Purpose The Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...

  • Quality Analyst

    14 hours ago

    , , Philippines UNAVAILABLE Full time

    Overview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas...

  • Quality Analyst | Paranaque

    21 hours ago

    , , Philippines UNAVAILABLE Full time

    Overview The QA Analyst will be responsible for proactively identifying agent level performance opportunities by analyzing KPIs related to customer experience, sales conversion, customer satisfaction, agent learning, and knowledge management. This includes evaluating a sample of calls (sales, service, etc.) and other contact methods (email, chat, fax,...

  • Quality Assurance Analyst

    2 weeks ago

    Philippines ScalableOS Full time $40,000 - $60,000 per year

    This is a remote position.SUMMARYWe are seeking a highly motivated and detail-oriented Quality Assurance Analyst to join our team and ensure the delivery of high-quality solutions across our technology platforms. This role involves developing and executing comprehensive test plans, conducting manual and automated testing, and collaborating with...

  • ESL Quality Analyst

    21 hours ago

    , Metro Manila, Philippines goFLUENT Full time

    Join to apply for the ESL Quality Analyst role at goFLUENT 1 day ago Be among the first 25 applicants Join to apply for the ESL Quality Analyst role at goFLUENT About GoFLUENTFor over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available...

  • Quality Assurance Analyst

    21 hours ago

    , Metro Manila, Philippines Kajabi Full time

    Join to apply for the Quality Assurance Analyst role at Kajabi Join to apply for the Quality Assurance Analyst role at Kajabi Get AI-powered advice on this job and more exclusive features. About UsFounded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into...

  • Quality Assurance Test Analyst

    16 hours ago

    , , Philippines Tyler Technologies, Inc. Full time

    We are seeking a detail-oriented and collaborative Quality Assurance Test Analyst to join our dynamic team. In this role, you will play a critical part in ensuring the delivery of high-quality software by validating functionality, usability, and performance through both structured and exploratory testing. As a QA Test Analyst, you will work closely with...

  • Quality Analyst | Paranaque

    20 hours ago

    , Metro Manila, Philippines ibex Full time

    Join to apply for the Quality Analyst | Paranaque role at ibex The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement...

  • Data Quality Analyst

    2 weeks ago

    Philippines Tahche Outsourcing Services Inc. Full time $6,500 - $8,000 per year

    Tahche Outsourcing Services Inc. is an outsourcing company with clients throughout the United States based in Cebu City, Philippines. Over 300 employees work for us in various fields and are rapidly growing.Our client was founded in 1977 and still remains committed to delivering excellence by providing quality data to its clients around the world using...