Spanish Team Lead

1 week ago

Pasay, Philippines HRTX Full time

Job Description: Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Knowledge of Customer care operations Experience in managing teams Able to coach, mentor, motivate and interact with people Excellent verbal and written communications in both English and Spanish. Strong decision making and analytical ability Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools General Knowledge & Skills: Knowledge of Customer care operations Experience in managing teams Able to coach, mentor, motivate and interact with people Excellent verbal and written communications in both English and Spanish. Strong decision making and analytical ability Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS. Willingness to work in rotational shifts Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually

  • Spanish Team Lead

    2 weeks ago

    Pasay, Philippines HRTX Full time

    Job Description: Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments. Own all customer...

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