Spanish Team Lead

3 weeks ago


Pasay, Philippines HRTX Full time

Job Description: Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communications in both English and Spanish.Strong decision making and analytical abilityDemonstrate patience, passion for problem solving, ability to use knowledge bases, tools General Knowledge & Skills: Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communications in both English and Spanish.Strong decision making and analytical abilityDemonstrate patience, passion for problem solving, ability to use knowledge bases, tools Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industryBachelors degree in any courseMinimum B2 Level Spanish Proficiency based on CEFR or BerlitzA minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS.Willingness to work in rotational shifts Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually


  • Spanish Team Lead

    3 weeks ago


    Pasay, Philippines HRTX Full time

    Job Description: Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer...


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