Team Lead

Operations is responsible for supporting the various trading, investment and reporting activities of the firm. The core mission of the Operations group is to establish scalable investment workflows, ensure a controlled operating environment and deliver high-quality client service to both internal and external business relationships. In addition to supporting primary investment related activities, the groups assist in the design and implementation of firm-wide projects, operational due diligence, counterparty management and client related activities.

The Reporting group focuses on managing the onboarding and maintenance of investor accounts. They provide transactional and reporting support to clients and various internal departments. The group acts as an intermediary between the Front Office and Back Office, fielding a myriad of questions and inquiries. In addition to being the liaison between internal groups, the group delivers high quality client service to external business relationships. The group helps build scalable investment workflows and assists in the design and implementation of firm-wide projects, operational due diligence, counterparty management and client related activities. The Reporting group is comprised of three teams: Client Reporting, CARCAT, and Tax Reporting. Client Reporting is responsible in preparing reports for both internal and external business relationships. Data is collected from internal systems and e-mail confirmations and may be presented in either numerical or graphical format or in a qualitative information state. Reports are created, checked, and delivered to the stakeholders as agreed in the IMA. CARCAT manages the onboarding and maintenance of investor accounts and relationships in the system. Tax Reporting is responsible for providing Quarterly reporting to our investors in the Tax strategy. The group also monitors the changes in an investor's account monthly through the reconciliation process. As needed, members of the group may be assigned to be involved in or lead process reviews and/or improvement projects that may increase the efficiency of the group.

General Responsibilities (Reporting):           Team Lead is expected to manage deliverable distribution and understand groups' capacity. He / She should be able to manage the group's expectations and conflicts that affect productivity. Team Lead is expected to show mastery of his/her process group hence would act as a preparer and reviewer of all reports submitted by his/her team member. Team Lead must ensure that issues and escalations are addressed in a timely and decisive manner. Ensure proper communications are sent on a timely manner. He / She is accountable that all reports and deliverables are completed or handed off properly. Lead meetings and trainings efficiently, may it be scheduled or ad-hoc. Team Lead is expected to collaborate with peers to drive efforts in the development of new tools and / or process improvements for the team; Liaise with groups necessary for the team's requirements. Ensure all emails are read and actioned daily and that all members are aware of the standard procedure of a proper hand off, both offshore and onshore. Monitor and record progress of team members through feedback giving and coaching. Team Lead should be able to recognize and fairly assess team member's performance and output. Ensure completeness of process documentation. Any related process as required by the team. Core Duties and Responsibilities (Client Reporting):        Prepare team's work allocation before the reporting cycle and train team members in preparation for the next reporting cycle. Guide the team to ensure all relevant data requirements are coordinated with internal and external information suppliers, as needed and in accordance with the schedule. Prepare and / or validate the accuracy of Financial Reports sent to the clients. Monitor completion of the deliverables in various platforms and ensure end-of-day status of deliverables are properly communicated with onshore counterparts. Ensure workload for the day is planned to identify possible issues and delays that may cause interruptions in the completion of deliverables; and help identify and implement solutions for those. Monthly reporting of team statistics and process updates to onshore counterparts. Examine Investment Management Agreement documents to identify Client's reporting requirements and communicate to necessary internal and external teams as needed.

Requirements
Qualification: 1. At least have 4 to 5 years' experience doing Client Reporting work within the team and fully understands how to prepare all the relevant deliverables and processes. 2. Good grasps of basic to intermediate functions in MS Office applications 3. Excellent database knowledge preferred in Excel, SQL, or VBA. 4. Excellent command of the English language – oral and written 5. Possess strong client service skills 6. A team player and knows how to work with Service Level Agreements (SLA) and metrics. 7. Well organized, detail oriented, able to multi-task, and manage and keep track of various deadlines 8. Can work with minimal supervision and deliver high quality output 9. Look beyond the surface level to understand the underlying details 10. Committed to intellectual curiosity and integrity, with a high degree of ethics 11. Able to work in fast-paced environment and keep pace with technical and operational innovation 12. Able to share information, transfer knowledge and expertise to team members 13. Ability to work with different cultures and across different geographic locations. 14. Ability to directly communicate plans in a detailed and structured manner with the client, members, and management as applicable. 15. Ability to mentor, coach and develop team members, peers, and colleagues. 16. Strong leadership and problem-solving skills Education and Experience Candidate must possess at least a Bachelor's/College Degree in Financial Management, Economics, Accounting, or other related business course. At least 3 years' experience handling Financial Information or Investment Reports. At least 2 years' work experience in Team management is required. At least 2 years' work experience in a Reviewer role is required. Experience working with all primary asset classes and financial products (equities, fixed-income and derivatives) is required. Experience leading process automation and streamlining would be an advantage. Candidate that is familiar with general accounting principles is preferred.