Supervisor, Workforce Management
4 weeks ago
Workforce Supervisor We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. Responsibilities Supervises 20 Real Time Analysts Globally Perform one-on-one coaching with the RTAs Train and Orient new RTAs Analyze intra-day staffing reports and recommend changes to staffing in order to meet service level client expectations and requirements Make objective recommendations on incident management Coordinates with Operational leadership to advise potential opportunities that will affect the achievement of Service Level goals Reviews contact center trends, including call volume, call patterns, staff productivity, and attrition rates Knowledge, Skill Set & Qualifications Required (External) 1 to 5 years' Workforce experience in a BPO Inbound performance analytics experience At least 2 years of workforce supervisory experience Highly proficient with Microsoft Office applications (Excel Spreadsheets) Detail oriented Above-average verbal and written communication skills Flexible in working different shift schedules, especially graveyard #J-18808-Ljbffr
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Workforce Management Analyst
4 weeks ago
Bacolod, Philippines Focus Services Full timeREQUIREMENTS: Knowledge of Microsoft Office (Proficient in Excel formulas) English Level: 85% (Excellent grammar is a must) Ability to communicate effectively with our clients Problem solving abilities and goal oriented Analytical thinking Adapt to change easily and capable of implementing new processes down and up the chain of command Work under pressure to...
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Senior Workforce Analyst
2 weeks ago
Bacolod City, Western Visayas, Philippines Ubiquity Full time ₱300,000 - ₱600,000 per yearA Workforce Analyst is an integral role in the operations of our Bacolod office. Someone who has a high level of attention to detail, knowledgeable in different reporting platforms, proficient user of Microsoft Office and has a strong analytical mindset.Day-to-day responsibilities:A. Manage the global seat allocation for agents.B. Consolidation of data...
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Sales Supervisor
2 weeks ago
Bacolod, Philippines Cepat Kredit Financing Inc Full timeSales Supervisor role at Cepat Kredit Financing Inc . We invite dynamic and results-driven professionals to join our team as a Sales Supervisor. In this role, you will lead our sales associates, introduce potential clients to our lending products, and collaborate across the organization to secure loan approvals. Roles And Responsibilities Identify and source...
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Area Sales Supervisor
3 weeks ago
Bacolod, Philippines Future Trade Intl. Inc. Full timeResponsibilities Supervise and support a team of managers, supervisors, and staff across multiple locations or departments. Provide coaching, guidance, and training to ensure that employees understand their roles, responsibilities, and company expectations. Conduct performance evaluations, address performance issues, and implement corrective actions as...
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Supervisor
1 week ago
Bacolod City, Western Visayas, Philippines TPC Corporation Inc. Full time ₱600,000 - ₱1,200,000 per yearJOB DESCRIPTIONS:Oversee daily duties of employees to ensure that quality standards are being met and proper procedures are being followedCoordinate work schedules and duty assignmentsPerform orientations and/or schedule training as needed for employeesInterpret and explain work procedures and policies to staffPerform employee evaluations and make...
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Corporate HR Supervisor
2 weeks ago
Bacolod City, Western Visayas, Philippines GC&C Group of Companies Full time ₱120,000 - ₱250,000 per yearJob SummaryThe Corporate HR Supervisor oversees the implementation of HR programs, policies, and systems across the organization to ensure alignment with corporate goals and compliance with labor regulations. This role ensures consistency of HR practices across branches or business units, supports employee engagement initiatives, and leads operational HR...
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kitchen staff
1 week ago
Bacolod City, Western Visayas, Philippines MKS WORKFORCE MANAGEMENT SERVICES INC Full time ₱15,000 - ₱20,000 per yearMale or FemaleGraduate of HRM or any related courseFresh graduates are welcome to apply for the Service Crew/FOH positionWork experience is an advantage
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Building Manager
2 weeks ago
Bacolod, Philippines Rockwell Land Corporation Full timeHuman Resource Business Partner at Rockwell Land Corporation Job Description Responsible for performing functions related to the management of residential real estate and establishing and maintaining programs for the performance of building systems. Such programs include routine review and inspection of various mechanical, electrical, life safety, plumbing,...
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Realtime Analyst
4 weeks ago
Bacolod, Philippines InteLogix Full timeJOB SUMMARY As a Real-time Analyst, he/she will play a crucial role in ensuring operational efficiency and excellence within our organization. Their primary responsibility will be to monitor real-time operations and make data-driven decisions to optimize performance and meet key performance indicators (KPIs). This person will collaborate closely with various...
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Field Sales Supervisor
1 week ago
Bacolod City, Western Visayas, Philippines SYL Hermanos Group of Companies Full time ₱216,000 - ₱240,000 per yearThe Field Sales Supervisor is responsible and accountable to deliver monthly sales target, execute trade programs, field training and coaching of salesman, monitoring of sales KRA's, preparation of reports, resolve customer issues or concerns and ensure A/R management to trade.Qualifications:Must be a graduate of any 4-year course. Having a supervisory...