Messaging and M365 Analyst

2 weeks ago

Mandaluyong, Philippines EPS CONSULTANT Full time

Responsibilities

  • Provide effective and timely technical support to business users.
  • Help manage, maintain, and improve the Messaging and Microsoft 365 environment.
  • Respond to and resolve client support requests in a professional and efficient manner.
  • Monitor and manage tickets in the team’s ServiceNow queue.
  • Develop and maintain detailed documentation for processes and testing, stored in Microsoft Teams channels.
  • Create and update comprehensive technical and procedural documentation.
  • Participate in Change Advisory Board (CAB) meetings and support the change management process.
  • Participate in a 24x7 on-call rotation to ensure continuous support coverage.
  • Travel to other office locations occasionally, as business needs arise.
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • Minimum 10 years of proven work experience in a Messaging support environment.
  • Recent hands-on experience with Microsoft Exchange Server and Exchange Online (Hybrid) is a must.
  • PowerShell scripting
  • Microsoft 365 (Office 365)
  • Microsoft Teams
  • OneDrive for Business
  • Active Directory (on-premises and Azure AD/Entra ID)
  • RightFax / Fax2Mail solutions
  • Demonstrated ability to analyze, troubleshoot, and resolve complex messaging and collaboration issues quickly and efficiently.
  • Experience with migration projects (e.g., tenant-to-tenant, on-prem to cloud) is highly beneficial.
  • Solid understanding of operating systems, productivity applications, and secure remote access tools.
  • Flexibility to travel and work outside regular business hours when necessary.
  • Willingness and ability to work varied shift patterns to meet operational requirements.
  • Excellent interpersonal skills with the ability to interact effectively with users at all levels.
  • Strong ability to work both independently and collaboratively in a team-oriented environment.
What We Offer
  • Hybrid Work Setup (3x onsite/week) & Work Tools Provision
  • Competitive salary and allowances
  • HMO for employees and beneficiaries
  • Life Insurance
  • Performance-based annual bonus
  • Employee Stock Purchase Plan
  • Long Service Award and other Benefits
Locations

Mandl... Mandaluyong, Makati, Manila, Pasig, Taguig, Quezon City, Marikina, Muntinlupa City, and surrounding National Capital Region locations in the Philippines (as listed in the original postings).

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