Lead - Technical Training

About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

We are seeking a dynamic and experienced Lead - Technical Training to join our team in Taguig, Philippines. As the Lead - Technical Training, you will be responsible for overseeing and enhancing our technical training programs, ensuring our team members are equipped with the latest skills and knowledge to excel in their roles.

• Develop and implement comprehensive technical training programs for new hires and existing employees
• Create engaging and effective training materials, including presentations, manuals, and e-learning modules
• Conduct needs assessments to identify skill gaps and design targeted training initiatives
• Lead and mentor a team of trainers, providing guidance and support to enhance their performance
• Collaborate with subject matter experts to ensure training content is accurate and up-to-date
• Evaluate the effectiveness of training programs and make data-driven improvements
• Stay current with industry trends and best practices in technical training and adult learning
• Manage training schedules and logistics to ensure smooth program delivery
• Provide coaching and support to employees to reinforce learning and improve job performance
• Develop and maintain relationships with key stakeholders to align training initiatives with business goals

• Bachelor\'s degree in a relevant field (e.g., Education, Instructional Design, Computer Science)
• Minimum of 2 years of experience in technical training or a similar role
• Proven leadership experience in managing and mentoring training teams
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent verbal and written communication skills with a B2 English level or higher
• Advanced proficiency in MS Office applications (PowerPoint, Word, and Excel)
• Experience in developing technical training materials and e-learning content
• Familiarity with Learning Management Systems (LMS) and other training technologies
• Demonstrated ability to adapt communication style for diverse audiences with varying levels of technical knowledge
• Excellent time management, organizational, and project management skills
• Strong facilitation skills, including agenda planning and active listening
• Customer-centric approach with the ability to understand and address learners\' needs
• Ability to build and maintain collaborative relationships across different departments
• Innovative mindset with a passion for continuous improvement in training methodologies
• Flexibility to adjust training programs based on changing business needs and feedback

All your information will be kept confidential according to EEO guidelines.