Product Support Specialist

4 weeks ago

Cebu City, Philippines GHD Full time

Product Support Specialist At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you. Responsibilities Provide front‑line application support to our clients. Monitor the queue for new service requests and issue reports, evaluating them to prioritize, troubleshoot, reproduce the issue, and ultimately communicate solutions or workarounds. Escalate client issues to other teams when necessary to get a resolution or workaround. Detect and flag incidents that are affecting or have the potential to affect multiple customers. Provide first‑contact support of incoming incidents or requests to the service desk via phone, web portal, email, and chat. Independently, and in collaboration with other teams, identify root cause(s) and diagnose as product and end‑user issues. Research solutions through internal and external knowledge bases as needed. Reinforce SLAs to manage customer expectations. Identify and learn appropriate software used and supported at GHD Digital. Test fixes to ensure an incident has been adequately resolved. Identify client‑support trends and propose solutions to reduce call volumes, and provide suggestions for continuous improvement of the team (e.g., documentation updates or new product features). Participate in incident discovery, response, and reporting, which may occasionally require overtime. Qualifications Minimum 2–5 years of experience in customer service and support or similar role, ideally in a web‑based software context. Knowledgeable in relevant software applications such as Microsoft Office Suite & collaboration products, MS Windows, and Service Desk tools such as Zendesk and Jira. Experience debugging and troubleshooting web applications. Working knowledge of web browsers and their general functions. Knowledgeable in ITIL Foundations principles. Experience working with municipal and other public sector organizations in North America. Knowledge of website and web application trends such as responsive design, structured data, SEO, analytics, accessibility, security, etc. Familiarity with the software development lifecycle and SaaS business operations. Experience working with Jira, Confluence, HubSpot, or various digital task‑tracking tools. Work Schedule Monday to Friday – shifts: 7:00 pm to 4:00 am, 8:00 pm to 5:00 am, 9:00 pm to 6:00 am or 11:00 pm to 8:00 am. Hybrid – GHD office three times per week. Location & Eligibility This job offer can be based in Makati, Quezon City or Cebu. Candidates must be a Filipino citizen or have the right to work in the Philippines. #J-18808-Ljbffr

  • Product Support Specialist

    4 weeks ago

    Quezon City, Philippines GHD Full time

    Product Support Specialist Join GHD as a Product Support Specialist in Quezon City, Republic of the Philippines. In this role you will support and empower our clients by delivering world‑class product and technical support, helping them solve complex issues while driving continuous improvement of our services. Responsibilities Provide front‑line...

  • Product Specialist

    2 days ago

    Cebu City, Philippines ACCPRO INTERNATIONAL Full time

    Duties & Responsibilities - Report to the Senior Product Specialist. - Conduct product presentations, demonstrations, and basic operational training for clients. - Handle machine programming and troubleshooting. - Perform research and analysis on competitors’ products. - Communicate with Principal Suppliers regarding product updates and unresolved...

  • Product Specialist

    3 days ago

    Cebu, Philippines ACCPRO INTERNATIONAL Full time

    Duties & Responsibilities - Report to the Senior Product Specialist. - Conduct product presentations, demonstrations, and basic operational training for clients. - Handle machine programming and troubleshooting. - Perform research and analysis on competitors’ products. - Communicate with Principal Suppliers regarding product updates and unresolved issues....

  • Product Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Medical and Hospital resources health care, inc. Full time ₱400,000 - ₱800,000 per year

    Role Overview: The Product Specialist is a crucial role in the Marketing & Sales team, responsible for driving the success of all medical equipment products. They lead the product push — creating strategies, campaigns, and techniques to ensure products are actively promoted and moved in the market. The Product Specialist is also responsible for training...

  • Product Support Specialist CSR

    2 weeks ago

    Cebu City, Central Visayas, Philippines 1840&Co Full time ₱150,000 - ₱250,000 per year

    This is a remote, work from home position. We are seeking a Product Support Specialist  CSR in the Philippines.We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong...

  • Customer Support Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per year

    Customer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...

  • Product Support Specialist- MedTech

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Comrise Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are looking for a Product Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You'll work closely with customers, field engineers, and...

  • Product Specialist- Equipment

    4 weeks ago

    Cebu City, Philippines MHR Property Conglomerates, Inc. Full time

    On-site - Cebu 1-3 Yrs Exp Bachelor Full-time Job Description Role Overview: The Product Specialist is a crucial role in the Marketing & Sales team, responsible for driving the success of all medical equipment products. They lead the product push—creating strategies, campaigns, and techniques to ensure products are actively promoted and moved in the...

  • product specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Julie's Franchise Corporation Full time ₱80,000 - ₱120,000 per year

    The Product Specialist is accountable for assisting bakeshops in consistently delivering high-quality products by effectively initiating and overseeing the transfer of knowledge to both new and experienced bakers.They play a crucial role in protecting the company's brand by ensuring that all products meet established quality standards. This person...

  • Operations Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱250,000 per year

    We are looking for a detail-oriented and proactive Operations Support Specialist to join our Cebu City team. The role is responsible for providing administrative and operational assistance to ensure smooth daily business processes. You will handle data management, coordinate with various departments, monitor workflow efficiency, and support the...