Product Support Specialist- MedTech

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Comrise Full time ₱900,000 - ₱1,200,000 per year

About the Role

We are looking for a Product Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You'll work closely with customers, field engineers, and internal teams to troubleshoot issues and ensure optimal product performance.

This is a great opportunity for licensed Medical Technologists or IVD Field Engineers seeking a transition into a support-focused role.

Key Responsibilities

  • Provide remote technical support for IVD devices and laboratory systems to clients and healthcare professionals
  • Troubleshoot and resolve technical issues related to instrument performance, software, or user application
  • Document cases, resolutions, and follow-up actions in the ticketing system
  • Collaborate with field service engineers and product specialists to escalate and resolve complex issues
  • Maintain product knowledge through continuous learning and training sessions
  • Ensure timely and accurate communication with internal and external stakeholders

Qualifications

  • 3 to 5 years of experience in Medical Technology, Clinical Laboratory, or related IVD field
  • Strong understanding of clinical laboratory workflows and diagnostic equipment
  • Good English communication skills – both verbal and written
  • Experience in technical support, customer service, or field engineering is an advantage
  • Open to Field Engineers in the IVD industry who are willing to shift into a technical support role
  • Strong analytical and problem-solving skills
  • Proficiency in using support tools, CRM systems, or remote troubleshooting platforms is a plus
  • Willingness to work flexible hours depending on customer needs or global support requirements

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • How many years have you provided technical support, either onsite or remotely, for medical or laboratory equipment?
  • How many years of experience do you have troubleshooting issues related to IVD instruments, software, or lab systems?
  • What is your target monthly salary in PHP?
  • Viber number:
  • How many years of experience do you have working in a clinical laboratory or with in-vitro diagnostic (IVD) devices?

Work Location: On the road

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