Product Support Specialist CSR

7 days ago

Cebu City, Central Visayas, Philippines 1840&Co Full time ₱150,000 - ₱250,000 per year

This is a remote, work from home position. We are seeking a Product Support Specialist  CSR in the Philippines.

We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you

Schedule: 9:00 am EST - 6 pm EST

Rate paid in USD: $2.48

Requirements
  • A minimum of 3 years of customer service experience, preferably in a contact center or similar environment.
  • Fluent in both English both spoken and written.
  • Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
  • Stable and reliable internet connection.
  • Strong computer skills and proficiency in various software applications.
  • A commitment to providing exceptional customer service and a genuine desire to help customers.
Responsibilities
  • Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
  • Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
  • Assisting customers in setting up and resolving issues related to their accounts.
  • Verifying the identity of customers to maintain account security.
  • Managing a high volume of customer interactions effectively and efficiently.
  • Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
  • Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
  • Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
  • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
  • Following company communication procedures, guidelines, and policies.
  • Going the extra mile to engage and delight customers.
  • Striving to achieve and exceed defined productivity and performance goals.
Benefits
  • Work from home
  • Access to diverse projects
  • Opportunities for professional growth
  • Collaboration with diverse teams
  • No commute time
  • No dress code (unless there's a meeting)
  • Eco-friendly work lifestyle
  • Exposure to a multicultural team
  • Potential for long-term engagement
  • Improved work-life balance

  • CSR Hiring

    5 days ago

    Cebu City, Central Visayas, Philippines Global Group Innovative Services, Inc. Full time ₱18,000 - ₱292,000 per year

    OCTOBER MASS HIRING – EXPERIENCED & ASPIRING CSRs (Healthcare | Finance | Retail | Logistics) Up to ₱29,000 Monthly Package + ₱10K–₱20K Bonuses Cebu Sites: IT Park | Montage | Mactan Newtown | J Centre (Mandaue) Start Dates: October 2–30, 2025 Job SummaryWe're hiring Customer Service Representatives (CSRs) for multiple leading accounts in...

  • Travel Account CSR

    1 week ago

    Cebu City, Central Visayas, Philippines Global Group Innovative Services, Inc. Full time ₱35,000 - ₱45,000 per year

    Travel Account CSR (With GDS Experience) | Cebu IT Park | Up to ₱45KJoin one of the biggest ramp hires this seasonWe're looking for experienced Travel & GDS Specialists to join a global travel account in Cebu IT Park. Apply now and enjoy a rewarding career with competitive pay and benefits. Job HighlightsSalary package: ₱35,000 – ₱45,000HMO &...

  • Product Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines GHD Full time $104,000 - $130,878 per year

    Job DescriptionAt GHD, we don't just believe in the power of commitment, we live and breathe it every dayThat's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.Together with...

  • CSR Admin

    2 weeks ago

    Cebu City, Central Visayas, Philippines BENBY ENTERPRISES, INC Full time ₱60,000 - ₱120,000 per year

    Duties and Responsibilities:Handles the purchase order retrieval from vendor portals as well as coordination with relevant portal service providers.Provides CSR with relevant information through regular bulletins, announcements, and important notifications.Supports the Customer Service Supervisor in various customer service concerns and order processing...

  • CSR – HS/SHS Grad

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    HIRING: Customer Service Representative (CSR) – HS/SHS Grad | 6 Mos BPO Exp | Start Oct 12Job Highlights: Start your BPO career this October 12 Accepts HS/SHS Graduates 6 Mos BPO Exp Required Fast hiring & training processJoin our team as a Customer Service RepresentativeHandle calls or chats, assist customers, and deliver excellent service. Perfect for...

  • Billing Account CSR

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱288,000 - ₱312,000 per year

    Compensation PackageSalary Range: ₱24,000 – ₱26,000 (based on years of BPO experience)₱5,000 Non-Taxable Allowance₱2,000 Attendance Bonus10% Night Differential₱25,000 Sign-On BonusHMO Coverage on Day 1 (includes 1 free dependent)Available Sites1Nito Site – CSR Billing RoleRequirements:At least 2 years of BPO experienceBilling experience...

  • Online Process Up to 24k- CSR

    3 days ago

    Cebu City, Central Visayas, Philippines E-WORLD STAFFING SERVICES Full time ₱180,000 - ₱240,000 per year

    About the role E-WORLD STAFFING SERVICES' is seeking an enthusiastic and customer-focused Online Process Up to 24k- CSR to join our team in Central Cebu City Cebu. In this full-time role, you will be responsible for providing excellent customer service to our clients through call centre operations.What you'll be doingAnswering incoming calls from customers...

  • CSR| Administrative Support Associate- CEBU BASED

    1 week ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time $104,000 - $130,878 per year

    We are looking for a Customer Service Representative (CSR) to join our team in Cebu City. In this role, you will be the first point of contact for our customers, handling calls, chats, or emails to resolve concerns and provide accurate information. Your goal is to deliver exceptional service, maintain customer satisfaction, and ensure a smooth experience...

  • URGENT: Customer Service Representative

    7 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time ₱40,000 - ₱120,000 per year

    URGENT HIRING: Customer Service Representative – U.S. Healthcare AccountLocation: Ebloc 3, Padriga St., IT Park, Apas, Cebu CitySchedule: Shifting (Aligned with U.S. Business Hours)Employment Type: Full-Time | On-Site | Paid TrainingLooking to grow your BPO career in the healthcare industry? We're actively hiring Customer Service Representatives to support...

  • WAVE 3 CSR

    1 week ago

    Cebu City, Central Visayas, Philippines NEW ERA PLACEMENT AGENCY CO. Full time ₱150,000 - ₱250,000 per year

    The role This is an exciting opportunity to join the customer service team at NEW ERA PLACEMENT AGENCY CO. as a WAVE 3 CSR - (Virtual Process/No Final Interview). In this full-time position, you will be responsible for providing exceptional customer service to our valued clients through inbound and outbound calls from the comfort of your home in Central...