Product Support Specialist
4 days ago
Product Support Specialist Join GHD as a Product Support Specialist in Quezon City, Republic of the Philippines. In this role you will support and empower our clients by delivering world‑class product and technical support, helping them solve complex issues while driving continuous improvement of our services. Responsibilities Provide front‑line application support to our clients. Monitor the queue for new service requests and issue reports, prioritise, troubleshoot, reproduce the issue, and ultimately communicate solutions or work‑arounds. Escalate client issues to other teams when necessary to get a resolution or workaround. Detect and flag incidents that could affect multiple customers. Provide first‑contact support of incoming incidents or requests to the service desk via phone, web portal, e‑mail, and chat. Identify root cause(s) and diagnose product and end‑user issues, researching solutions through internal and external knowledge bases as needed. Reinforce SLAs to manage customer expectations. Identify and learn appropriate software used and supported at GHD Digital. Test fixes to ensure an incident has been adequately resolved. Identify client support trends and propose solutions to reduce call volumes and provide continuous improvement suggestions such as documentation updates or new product features. Participate in incident discovery, response, and reporting (which may occasionally require overtime). Qualifications Minimum 2–5 years of experience in Customer Service and Support or a similar role, ideally in a web‑based software context. Knowledgeable in relevant software applications such as Microsoft Office Suite, Windows, and Service Desk tools (e.g., Zendesk, Jira). Experience debugging and troubleshooting web applications. Working knowledge of web browsers and their general functions. Knowledge of ITIL Foundations principles. Experience working with municipal and other public sector organizations in North America. Knowledge of website and web application trends such as responsive design, structured data, SEO, analytics, accessibility, and security. Familiarity with the Software Development Life‑Cycle and SaaS business operations. Experience working with Jira, Confluence, HubSpot, or other digital task tracking tools. Work Schedule Monday to Friday. Rotating shift options: 7:00 pm to 4:00 am, 8:00 pm to 5:00 am, 9:00 pm to 6:00 am, or 11:00 pm to 8:00 am. Hybrid schedule – GHD office 3 times per week. Location This role can be based in Makati, Quezon City, or Cebu. Candidates must be Filipino citizens or have the right to work in the Philippines. About GHD At GHD, we are committed to empowering our people to make a positive impact through deep technical expertise and focused collaboration. Our #PowerOfCommitment brand promise drives us to address humanity’s most urgent needs and create sustainable solutions for water, energy, and urbanisation worldwide. #J-18808-Ljbffr
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Product Support Specialist
3 days ago
Quezon City, National Capital Region, Philippines Rex Education Full time ₱900,000 - ₱1,200,000 per yearDUTIES & RESPONSIBILITIESAs Product Support Specialist1. Collaborates and strategize with Sales Department to understand clients' requirements and come up with offering fit to clients' needs.2. Serves as educational consultant for sales' team for promotional events, conferences and seminars and escalates any potential roadblocks for product...
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Product Automation Support Specialist
2 weeks ago
Quezon City, National Capital Region, Philippines TaskUs Full time ₱300,000 - ₱600,000 per year*About TaskUs:* TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Mulesoft Production Support Specialist
2 hours ago
Quezon City, Philippines Brixio Full timeOverview Job Title: MuleSoft Production Support SpecialistLocation: Remote (Philippines)Work Schedule: Full-time night shift, 11:30 PM to 8:30 AM PHTContract Type: Long-term, Freelance / Full RemoteStart Date: End of October / early November Role Overview: We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident...
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Product Specialist
23 hours ago
Quezon City, Philippines Norde International Distributors Full timePRODUCT SPECIALIST (for Smart Devices) Job Summary: The Product Specialist supports product development for smart home devices, addressing customer needs, conducting market research, and analyzing industry trends Key Responsibilities: Assess clients' needs and preferences to design home automation solutions Install, program, and configure a variety of smart...
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Product Specialist
2 weeks ago
Quezon City, Philippines Pioneer Specialty Building Systems, Inc. Full timeProduct Specialist must be a result driven with two (2) or more years of proven success in technical sales within the construction industry. Demonstrated expertise in managing complex sales cycles and providing product solutions to contractors, engineers, and architects across commercial and infrastructure projects. Adept in interpreting technical...
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Product Specialist
2 weeks ago
Quezon City, Philippines Tees and Prints Business Solutions Corp. Full timeTees and Prints Business Solutions Corp. Love trends, creative tools, and helping people? Job Description WE'RE HIRING: PRODUCT SPECIALIST Tees and Prints We’re looking for a Product Specialist who’s eager to learn, support customers, and grow with our creative team. What You 'll Do: Learn the Products – Get to know our machines, tools, and supplies...
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Product Specialist
5 days ago
Quezon City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱720,000 - ₱960,000 per yearProduct SpecialistQuezon City and CebuSalary: 18,000-20,000Job SummaryWe are seeking a passionate and detail-oriented Product Marketing Specialist to join our growing team in the medical field. The ideal candidate will help drive product awareness, support sales initiatives, and ensure our medical products are effectively positioned in the market.Key...
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Product Specialist
23 hours ago
Quezon City, National Capital Region, Philippines Dexterton Corporation Full time ₱450,000 - ₱600,000 per yearProduct Specialist – Tiles & Surfaces Quezon City | Full-time | On-siteAre you passionate about design and materials that transform spaces?Join Dexterton, the Philippines' leading curator of premium and luxury home finishing materials, as we continue to redefine the experience of design and curation.We're looking for a Product Specialist for Tiles &...
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Product Support Specialist
3 weeks ago
Quezon City, Philippines Rex Education Full timeDUTIES & RESPONSIBILITIES As Product Support Specialist Collaborates and strategize with Sales Department to understand clients’ requirements and come up with offering fit to clients’ needs. Serves as educational consultant for sales’ team for promotional events, conferences and seminars and escalates any potential roadblocks for product promotion and...
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Product Automation Support Specialist
1 week ago
Quezon City, Philippines TaskUs Full timeOverview About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food...
