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Customer Success Manager

4 weeks ago

Pasig, Philippines SHORE Solutions Inc. Full time

time left to apply End Date: September 30, 2025 (30+ days left to apply)

job requisition id R10486

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun

(Pick the benefits that suit your role/campagin)

  • HMO coverage for you
  • Work flexibly with our hybrid working environment
  • Yearly Kick Off Parties with major giveaways (like the car in 2023)
  • Get recognized through our ‘Value Awards’
  • Grow your career - yes, we love to promote internally
  • Do meaningful work and collaborate with the best
  • 900 promotions given each year
  • 2,700+ leadership training courses
  • Ensures good customer health of client book
  • Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate
  • Work across the firm to drive resolution of identified issues and escalate issues where appropriate
  • Ensure customer's desired outcomes are well understood, documented, and monitored
  • Collaborate with Success Consultant on day to day client requests, including attending status meetings and escalate service issues where appropriate.
  • Articulate client needs objectives and work across the firm to develop and propose solutions
  • Recommend and coordinate cross-functional improvements to the Customer Lifecycle
  • Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
  • Track results from action plans and follow escalation procedures when appropriate
  • Identify Upsell and Cross Sell Opportunities
  • Map customer stakeholders & users to Customer Personas
  • Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
  • Feature Request Management
  • Maintain knowledge of Riskonnect products/services and industry trends
What You’ll Bring
  • 5+ years of Experience in Customer Facing role in the Enterprise Software Industry
  • Familiar with MS Office and/or Google Suite
  • Ability track and organize action items across 20-30 enterprise software clients.
  • Ability to prioritize workload and execute in a fast-paced environment
  • Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
  • Ability to develop senior level relationships.
  • Ability to drive insights and adoption recommendations to customers by analyzing customer
  • Strong empathy for customers and ability to see value through their eyes required
  • Analytical and Process Oriented Mindset
  • Ability to communicate clearly and to articulate complex concepts and ideas to customer and executives
  • Make timely decisions and have sound judgment
  • 8+ years or Knowledge of the Insurance Industry/SaaS experience

With a diverse global team working together, we proudly embrace and live by these shared values:

  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

time left to apply End Date: July 31, 2025 (4 days left to apply)

time left to apply End Date: September 30, 2025 (30+ days left to apply)

About Us

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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