Customer Success Manager

3 weeks ago

Pasig, Philippines Acquire Intelligence Full time

Overview

People & Culture | Senior Recruitment Officer for Professional Complex Roles

As a Customer Success Manager , you will manage a portfolio of clients, ensuring their success by driving product adoption, maintaining strong relationships, and addressing any concerns. Your strategic and analytical mindset will help you anticipate client needs and foster their growth while supporting cross-functional collaboration within the organization.

Responsibilities
  • Ensure good customer health within your client portfolio.
  • Execute adoption improvement plans across onboarding, web training, and email campaigns.
  • Manage client renewals and maintain contact with key decision-makers and stakeholders.
  • Develop and propose solutions for customer objectives, collaborating with internal teams.
  • Recommend and coordinate cross-functional improvements to the customer lifecycle.
  • Execute corrective action plans for at-risk customers and track progress.
  • Identify upsell and cross-sell opportunities.
  • Partner with Account Executives during Quarterly Business Reviews to create growth strategies.
  • Manage feature requests and ensure customers’ desired outcomes are met.
  • Maintain knowledge of products, services, and industry trends.
What You’ll Bring

Required Qualifications:

  • 5+ years of experience in a customer-facing role within the enterprise software industry.
  • Familiarity with MS Office and/or Google Suite.
  • Proven ability to manage and organize action items for 20-30 enterprise software clients.
  • Strong ability to build relationships through remote communication tools (e.g., phone, email, conference calls, web training).
  • Analytical and process-oriented mindset with a strong empathy for customers.
  • Ability to communicate complex concepts clearly to customers and executives.
  • Proven ability to prioritize workload in a fast-paced environment

Preferred Qualifications:

  • 8+ years of experience in the insurance industry or SaaS experience.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Outsourcing and Offshoring Consulting
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