
Customer Success Manager- Commercial Learning
1 day ago
OverviewVector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.We are seeking a Customer Success Manager who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. The Customer Success Manager oversees a sizable book of business focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes.What You'll DoDrive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption and utilization.Serve as the primary contact for administrators in your book of business.Conduct regular proactive touchpoints through emails, phone calls, and/or meetings to achieve success against customer goals.Proactively communicate platform updates, best practices, and progress against open issues to your book of business.Identify and escalate major product issues, client concerns, and retention risks.Host best practices webinars and office hours on a rotating schedule as requested by leadership.Participate in the User Acceptance Testing as requested by senior leadership.In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles.Contribute to team projects as directed by leadership.Serve as a point of escalation for customer support issues.Thoroughly understand your product, including independently providing best practice expertise and demonstrations to customers.Identify, document, and resolve issues that occur including assisting junior team members with problem solving.Assisting senior team members.Other duties as assigned.What You'll Need3-5 years' experience in a customer-facing, service-oriented position focusing on relationship management.Ability to perform in a self-managed environment.Excellent interpersonal skills needed to develop strong business relationships with clients.Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.Bachelor's degree in a related field is highly preferred.Confidence in presenting new ideas to clients and high-level executives.Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.Excellent communication skills verbally and written in addition to presentation skills.Strong work ethic and ability to work independently with minimal supervision.Excellent organizational skills.Ability to adapt to new conditions, assignments, and deadlines.Excellent time management, goal setting and prioritization capability.Thrives working in a fast-paced, team environment.Proven expertise in customer renewal strategies with a strong track record of driving retention and fostering long-term relationships.Ability to work during business hours from 8:00 am through 5:00 pm Eastern Standard Time, Monday through Friday, and other hours as needed.>> To expedite the process, please submit your application using the following link: What We ValueTeamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team.Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments.Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good.Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.
-
Customer Success Specialist
1 week ago
Pasig, National Capital Region, Philippines Vector Solutions Full time ₱1,200,000 - ₱2,400,000 per yearVector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and commercial...
-
Customer Success Manager
2 weeks ago
Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱2,400,000 per yearWe're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating...
-
Director, Customer Success
1 day ago
Pasig, National Capital Region, Philippines NielsenIQ Full time ₱2,500,000 - ₱6,000,000 per yearJob DescriptionIn this strategic leadership role, you will be a key member of the leadership team, responsible for the end-to-end delivery of the Analytics & Activation - Strategic Analytics & Insight (SA&I) Practice Area across APAC, reporting to the SA&I Customer Success A&A Regional Leader. You will play a critical role in ensuring delivery excellence,...
-
Director, Customer Success
1 day ago
Pasig, National Capital Region, Philippines NielsenIQ Full time ₱1,200,000 - ₱3,600,000 per yearJob Description In this strategic leadership role, you will be a key member of the leadership team, responsible for the end-to-end delivery of the Analytics & Activation - Strategic Analytics & Insight (SA&I) Practice Area across APAC, reporting to the SA&I Customer Success A&A Regional Leader. You will play a critical role in ensuring delivery excellence,...
-
Associate, Customer Success
1 week ago
Pasig, National Capital Region, Philippines PDAX Full time ₱900,000 - ₱1,200,000 per yearAbout PDAXAt PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our...
-
Associate, Commercial Manager
2 weeks ago
Pasig, National Capital Region, Philippines S&P Global Full time $40,000 - $60,000 per yearAbout The RoleGrade Level (for internal use):09About The RoleGrade Level (for internal use): 09**S&P Global Commodity InsightsThe Role:**Associate Commercial ManagerAs an Associate Commercial Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts. Primarily, this position is...
-
Customer Success Associate
2 weeks ago
Pasig, National Capital Region, Philippines Hive Health Full time ₱900,000 - ₱1,200,000 per yearReady to make an impact?At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you Hi We're Hive...
-
Executive, Customer Success
2 weeks ago
Pasig, National Capital Region, Philippines NielsenIQ Full time ₱1,200,000 - ₱2,400,000 per yearJob DescriptionNielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized...
-
Executive, Customer Success
2 weeks ago
Pasig, National Capital Region, Philippines NielsenIQ Full time ₱900,000 - ₱1,200,000 per yearJob Description NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized...
-
Customer Success Representative
2 weeks ago
Pasig, National Capital Region, Philippines Goway Travel Limited Full time $104,000 - $130,878 per yearCustomer Success RepresentativeJob Type: Full TimeLocation: Manila Remote/HybridReporting to: Operations ManagerJob purpose:Provide exceptional customer support via email, phone, and chat, assisting with travel reservations, changes, and in-destination issues. Key tasks include delivering tailored solutions, managing accounts, tracking cases, and promoting...