Technical Support Specialist

3 weeks ago

Angeles, Philippines Hostinger Full time

Overview About Hostinger Join Hostinger and we’ll grow fast Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we are behind the success of over 3 million customers in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our mission: To provide tools that help individuals and small businesses succeed online faster and easier. Our culture: Guided by 10 company principles. Our formula for success: Customer obsession, innovative products, and talented teams. About You Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn’t a place for those who seek comfort in routine. It’s for those ready to excel in the unexpected. Your Day-to-Day Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively Proactively identify and implement improvements to your work, team and department Your Skills And Experience Fluent in English (C1 or native), written and spoken Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions Exceptional communication skills Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting) What Makes You Stand Out Advanced understanding of web hosting technologies, server management, and performance optimization Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms Experience contributing to or improving AI-powered systems What You Get 360 Growth: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Internal mobility to advance your career and grow with a knowledge-sharing team. Freedom & Responsibility: Flexibility to contribute from home with weekly rotating timelines (morning, day, and night) and a home office budget for setup. Wellness Simplified: Company-provided sick days and recharge leave. Opportunities to join sports, arts, and hobby clubs and maintain wellness. Work Hard, Party Hard: Company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences, plus milestone gifts for weddings, new parenthood, and graduations. #J-18808-Ljbffr

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