Technical Support Specialist

1 week ago

Eastern Manila District, Philippines Hostinger Full time

Overview

About Hostinger

Join Hostinger and we’ll grow fast Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we are behind the success of over 3 million customers in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.

Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.

Our culture: Guided by 10 company principles.

Our formula for success: Customer obsession, innovative products, and talented teams.

About You

Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn’t a place for those who seek comfort in routine. It’s for those ready to excel in the unexpected.

Your Day-to-Day
  • Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience
  • Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively
  • Proactively identify and implement improvements to your work, team and department
Your Skills And Experience
  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting)
What Makes You Stand Out
  • Advanced understanding of web hosting technologies, server management, and performance optimization
  • Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms
  • Experience contributing to or improving AI-powered systems
What You Get
  • 360 Growth: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Internal mobility to advance your career and grow with a knowledge-sharing team.
  • Freedom & Responsibility: Flexibility to contribute from home with weekly rotating timelines (morning, day, and night) and a home office budget for setup.
  • Wellness Simplified: Company-provided sick days and recharge leave. Opportunities to join sports, arts, and hobby clubs and maintain wellness.
  • Work Hard, Party Hard: Company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences, plus milestone gifts for weddings, new parenthood, and graduations.
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