Technical Support Representative
1 day ago
We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong communication skills and a commitment to exceptional service. Key Responsibilities Customer Support (Phone & Email): Respond to technical inquiries from global customers via phone and email, ensuring accurate and timely communication. Issue Triage: Handle and resolve C-level technical issues independently when possible; escape more critical (B, A, S-level) or unresolved issues to the client’s Headquarters with proper documentation. Remote Troubleshooting: Conduct remote desktop sessions with clients to assist with software re- installations and other hands-on troubleshooting steps. Technical Documentation: Collect and organize necessary data related to incidents, including system logs, error reports, and reproduction steps. Maintain detailed case notes for each ticket. Flag and forward urgent issues to the HQ team with all necessary context for resolution. Shift Handover & Knowledge Sharing: Ensure smooth transitions between shifts with proper documentation and updates. Contribute to internal knowledge base development. Requirements Proven experience in a technical support, IT help desk, or customer support role in a global environment Strong understanding of software installation, basic networking, and remote access tools Comfortable working rotating shifts, including weekends and holidays (24/7 coverage required) Excellent English communication skills (spoken and written) Strong documentation and organizational skills Ability to multitask in a fast-paced support environment Preferred Skills Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk) Previous exposure to global technical support operations Ability to remain calm and professional under pressure Prior experience working with clients in media, entertainment, or hardware/software Integration industries is a bonus Installation Support: Guide clients through the installation process of motion chairs and side screen systems, ensuring proper setup and integration with existing cinema infrastructure. Troubleshooting: Diagnose and resolve hardware and software issues related to motion chairs and side screens, including motion synchronization, display malfunctions, and system connectivity. Network Configuration: Configure and troubleshoot LAN ports, IP addresses, and Ethernet connections to ensure seamless communication between cinema systems and control software. (This is a plus) DMX Systems: Support the setup and troubleshooting of DMX cables and protocols used for controlling motion and lighting systems in cinemas. Networking Knowledge: Proficiency in configuring and troubleshooting LAN ports, IP addresses, and Ethernet cables. HMO with 1 free dependent upon hire Life Insurance 20 PTO credits annually VL and SL cash conversion Night Differential Annual Performance-Based Merit Increases and Employee Recognition Great Company Culture Career Growth and Learning A laptop will be provided by the company #J-18808-Ljbffr
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Technical Support Representative
1 week ago
Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱25,000 - ₱60,000 per yearTechnical Support Representative (Entry Level)Location: 3rd Floor, Plaza Victoria Building, Sto. Domingo, Angeles City, PampangaEmployment Type: Full-Time | Office-Based | Day Shift | Monday to FridayStart Date: ASAPJob Summary:We are looking for a Technical Support Representative (TSR) with hands-on experience in Odoo ERP to provide high-quality technical...
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Technical Support Representative
3 weeks ago
Angeles, Philippines On Spot Global Corporation Full timeOverview We are seeking a detail-oriented and motivated Customer Service Technical Support Representative to join our team. The ideal candidate will have a strong background in customer service, technical support, and troubleshooting, paired with excellent communication skills and a genuine passion for helping customers resolve technical issues efficiently....
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Technical Support Representative
1 week ago
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱15,000 - ₱30,000 per yearWe are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...
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Technical Support Representative
1 week ago
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per yearWe are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...
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Remote Technical Support Representative
2 weeks ago
Angeles, Philippines Mass Markets Full timePosition Overview MCI is a tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud‑based solutions across multiple industries. We operate contact centers worldwide, delivering scalable and cost‑effective support to clients in healthcare, retail, government, and technology. We are hiring...
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Technical Support Representative
4 weeks ago
Angeles, Philippines MCI Full timeAngeles City, PH Full-Time Hourly MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused...
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Technical Support Representative
2 weeks ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱20,000 - ₱40,000 per yearQualifications:2-3 years of experience as a TSR in a BPO or call center environment.Strong troubleshooting and problem-solving skills in water/plumbing servicesExcellent communication skills in English (both verbal and written).Experience with ticketing systems, CRM tools, and remote troubleshooting software.Ability to handle complex situations and provide a...
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Technical Support Representative
1 week ago
Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱96,000 - ₱276,000 per yearQualifications:At least 1 year of experience as a TSR in a BPO or call center environment.Strong troubleshooting and problem-solving skills in water/plumbing servicesExcellent communication skills in English (both verbal and written).Experience with ticketing systems, CRM tools, and remote troubleshooting software.Ability to handle complex situations and...
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Technical Support Representative
4 days ago
Angeles City, Central Luzon, Philippines OneMCI Full time ₱100,000 - ₱150,000 per yearLOCATIONAngeles City, PHJOB TYPEFull-TimePAY TYPESHourlyPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are seeking a motivated and...
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Technical support account- w/ signing bonus
2 weeks ago
Angeles, Philippines Metacom Full timeJob Description: We are looking for a Technical Support Representative (TSR) who will handle customer concerns and provide troubleshooting support. The role requires strong technical knowledge and the ability to assist customers with computer-related issues. Key Responsibilities: Provide technical assistance to customers through calls, chat, or...
