Quality Analyst | Shifting Schedule | Onsite | Cebu City
4 days ago
Quality Analyst | Shifting Schedule | Onsite | Cebu City About the job Responsibilities: Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results. Analyze qualitative and quantitative data to formulate insightful recommendations for minimizing errors and honing process performance. Generate and manage performance tracking reports to present trends and outcomes, driving accountability and excellence. Facilitate outlier training sessions and daily huddles to reinforce best practices and provide support to team members. Maintain productivity levels to meet service requirements and contribute to overall service objectives. Ensure proactive monitoring and implementation of strategies to achieve key quality parameters, including CSAT, MPS, CES, and FCR. Maintain a positive and collaborative relationship with teammates and departments to foster a supportive work environment. Qualifications: Completion of at least 2nd year of college education, with a Bachelor's Degree preferred. Minimum of 2 years of experience in a contact center environment, showcasing a background in direct customer interactions. At least 6 months of experience in transactional monitoring or as a quality assurance analyst, preferably within the retail domain. Mandatory Skills: Quality Experience: 1-3 Years #J-18808-Ljbffr
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Cebu City, Philippines TASQ Staffing Solutions Full timeRealtime Analyst | Shifting Schedule | Onsite | Cebu City About the job At least 2 years of experience as a Real-Time Analyst. Preferred experience with workforce management tools such as IEX, Verint, or Genesys. Proficient in managing real-time adherence and scheduling tools. Strong working knowledge of Microsoft Excel (must be able to utilize formulas,...
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Quality Analyst
2 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Travel Sales (Cebu City) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience: 2 to 4 years of overall experience with 1 to 2 years experience in...
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BPO Quality Analyst
4 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job BPO Quality Analyst - Cebu City Position: Quality Analyst - Travel Sales (Cebu) | Onsite Account Type: Travel Sales Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift & Rest Days: Night Shift Educational Qualification: At least a second-year college student or higher Work Experience: 2 to 4 years of overall experience 1 to 2 years of...
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QA Quality Analyst
1 week ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Onsite (Cebu City) Shift Schedule: 24x7 Shifting Schedule Role Requirements: > 2nd year completed (no back subjects) / College Graduate > At least 2+ years of experience as a QA Analyst in BPO (retail or sales account exp is an advantage) > Good communication skills > Preferably available to start immediately
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QA Quality Analyst
3 weeks ago
Cebu, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Onsite (Cebu City) Shift Schedule: 24x7 Shifting Schedule Role Requirements: > 2nd year completed (no back subjects) / College Graduate > At least 2+ years of experience as a QA Analyst in BPO (retail or sales account exp is an advantage) > Good communication skills > Preferably available to start immediately
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BPO Operations Quality Analyst
3 weeks ago
Cebu City, Philippines micro1 Full timeOverview Job Title: BPO Operations Quality Analyst (Voice Account) - Cebu City (100% Onsite) Job Type: Full-Time Location: Cebu City (100% Onsite) Responsibilities Monitor live, recorded, or side-by-side calls and review customer interactions (including email, chat, and social media) to assess agent performance against established quality scorecards....
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Real Time Analyst Scheduler
4 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job Real Time Analyst Scheduler (Onsite: Cebu) Work set-up: Onsite (Cebu) Shift Schedule: Fixed work hours 9AM-6PM EST Requirements: Atleast 2 years in college/College Graduate Minimum of 2 to 3 years of experience in MIS Reporting Qualifications: Good analytical skills Excellent in MS Excel & number crunching Good knowledge of MIS reporting...
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BPO Quality Assurance Analyst
3 weeks ago
Cebu, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Shifting schedules Educational Requirement: 2nd year completed / College Graduate Work Experience: At least 2+ years experience as QA Analyst in a BPO setup...
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BPO Operations Realtime Analyst
3 weeks ago
Cebu City, Philippines micro1 Full timeJob Title: BPO Operations Realtime Analyst - Cebu City (100% Onsite) Job Type: Full-Time Location: Cebu City (100% Onsite) Responsibilities Continuously monitor call and chat volumes, agent availability, and KPI adherence using IEX, Verint, Genesys, or other real-time monitoring tools. Proactively manage agent schedules, including adjustments for breaks,...
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Cebu City, Philippines TASQ Staffing Solutions Full timeQuality Assurance Specialist for Travel Sales - Cebu City About the job Quality Assurance Specialist for Travel Sales - Cebu City About the job: Quality Analyst - Travel Sales (Cebu) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days Night Shift Educational...
