Realtime Analyst | Shifting Schedule | Onsite | Cebu City

Job Title: BPO Operations Realtime Analyst - Cebu City (100% Onsite) Job Type: Full-Time Location: Cebu City (100% Onsite) Responsibilities Continuously monitor call and chat volumes, agent availability, and KPI adherence using IEX, Verint, Genesys, or other real-time monitoring tools. Proactively manage agent schedules, including adjustments for breaks,...

About the job BPO Real Time Analyst - Cebu City About the job: Realtime Analyst - Retail (Cebu) | Onsite Account Type: Retail Start Date: August 15 Work Arrangement: 100% onsite in Cebu Shift Schedule / Rest Days: 24/7 operations with rotating shifts Educational Requirements: Undergraduate or college graduate Work Experience: Minimum of 2 years as a...

Quality Analyst | Shifting Schedule | Onsite | Cebu City About the job Responsibilities: Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results....

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as IEX/Verint or...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA) Preferred: Knowledge of tools such as IEX/Verint or...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as...

About the job Real Time Analyst Scheduler (Onsite: Cebu) Work set-up: Onsite (Cebu) Shift Schedule: Fixed work hours 9AM-6PM EST Requirements: Atleast 2 years in college/College Graduate Minimum of 2 to 3 years of experience in MIS Reporting Qualifications: Good analytical skills Excellent in MS Excel & number crunching Good knowledge of MIS reporting...

Real Time Analyst - Cebu (start work by August 15) About the job Real Time Analyst - Cebu (start work by August 15) Start Date: August 15 Work Setup: Fully Onsite in Cebu Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA) Preferred: Knowledge of tools such as IEX/Verint or Genesys...

Main Scope: Making reservations for flight, hotel, transfer, bus, train, visa, etc. Requirements: Degree in Hospitality, Travel and Tourism, certification or equivalent field Minimum of 2 years of equivalent working experience  Amenable to be on a shifting schedule Willing to work 100% onsite in Cebu City

Work Arrangement: Onsite (Cebu City) Shift Schedule: 24x7 Shifting Schedule Role Requirements: > 2nd year completed (no back subjects) / College Graduate > At least 2+ years of experience as a QA Analyst in BPO (retail or sales account exp is an advantage) > Good communication skills > Preferably available to start immediately