BPO Operations Realtime Analyst

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA) Preferred: Knowledge of tools such as IEX/Verint or...

Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as IEX/Verint or...

Key Responsibilities:Monitor agent status and inbound operations in real-time.Ensure optimal staffing levels and adherence to schedules.Facilitate real-time discussions with stakeholders to address operational issues.Generate and manage adherence reports (hourly, daily, weekly, monthly).Implement volume contingency action plans as needed.Collaborate with the...

We're Hiring – QA AnalystNon-Voice Account | BPO IndustryLocation: Cebu CityStart Date: ASAPSalary Package: Up to ₱34,000Qualifications:Minimum 2+ years of experience as a QA Analyst in a BPO setup (retail domain preferred, but open to any)Strong communication skillsAt least 2nd year college with TOR on handHow to Apply:Send your resume to: Or message...

Overview Job Title: BPO Operations Quality Analyst (Voice Account) - Cebu City (100% Onsite) Job Type: Full-Time Location: Cebu City (100% Onsite) Responsibilities Monitor live, recorded, or side-by-side calls and review customer interactions (including email, chat, and social media) to assess agent performance against established quality scorecards....

We're Hiring – Real Time Analyst (RTA)Non-Voice Account | BPO IndustryLocation: Cebu CityStart Date: ASAPSalary Package: Up to ₱20,000Qualifications:At least 1 year of experience as a Real Time Analyst in a BPO setup (retail domain preferred, but open to any)Strong communication skillsProficient in Verint / IEX / Genesys and MS ExcelAt least 2nd year...

Qualifications At least 2nd year completed in college or a College Graduate Minimum of 1-2 years of experience as a QA Analyst in a BPO setup (retail domain preferred, but open to any domain) Strong understanding of quality monitoring processes and performance metrics Excellent communication and analytical skills Detail-oriented with the ability to provide...

We are looking for a detail-driven Reports Analyst who will transform raw data into actionable insights that empower our BPO operations teams to perform at their best. This role is crucial in consolidating performance data, creating impactful dashboards, and providing leaders with timely and accurate reports that drive decisions across productivity, service...

An exciting opportunity Data Analyst - Finance Compliance at White & Case Global Operations Center Manila. Are you someone who notices details that others might overlook? Do you take pride in ensuring data accuracy? If so, we want you to help us maintain impeccable financial records The Data Analyst role isIn this role, you will be our go-to expert...

Davao City, Philippines | Posted on 12/31/2024 Shift Schedule: 9AM-6PM EST to overlap with primary client engagements Country: Philippines Work Experience: 0-1 year Job Description RTA Roles and Responsibilities: Real-time Queue monitoring Incident tracking, logging, and escalations Check for Schedule adherence Analysis of daily MIS reports For example: If...