Quality Analyst
2 weeks ago
About the job: Quality Analyst - Travel Sales (Cebu City) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience: 2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales domain Responsibilities: Monitoring and Evaluation: Listening to live, recorded, or side‑by‑side calls and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures. Data Analysis and Reporting: Analyzing call and interaction data to identify trends, performance gaps, and areas for improvement. This includes compiling and tracking performance metrics and preparing detailed reports for management. Coaching and Feedback: Providing actionable feedback and coaching to call center agents based on quality monitoring findings to help them improve their performance and address specific areas for development. Quality Improvement Initiatives: Collaborating with supervisors and management to develop and implement quality improvement initiatives, identify training needs, and assist in developing training programs. #J-18808-Ljbffr
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Quality Analyst
6 days ago
Cebu City, Philippines Datamatics CMS PH Full timeThe Quality Analyst works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Will work as a team member in determining departmental needs and serves as a resource for the Associates and Management Team. Provides Quality, Training and coaching for the...
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Quality Analyst
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱240,000 per yearPosition: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: RetailStart Date: August 15Support Type: Voice SupportWork Arrangement: Fully Onsite in CebuShift Schedule & Rest Days: 24/7 coverageEducational Requirement: Undergraduate or college graduateWork Experience:Minimum of 2+ years as a QA Analyst within a BPO environment, preferably in the retail...
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Quality Analyst
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱216,000 per yearAbout the job: Quality Analyst - Travel Sales (Cebu City) | OnsiteNature Of the Account: Travel SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...
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Quality Assurance Analyst
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱300,000 - ₱340,000 per yearQualification:At least 2 years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domain will doGood communication skills2 years vocational or College GraduateJob Type: Full-timePay: Php30, Php34,000.00 per monthBenefits:Company Christmas giftHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent...
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Quality Assurance
3 weeks ago
Cebu City, Philippines The HIRD Full timeQuality Assurance / QA Analyst The HIRD, Cebu, Central Visayas, Philippines Qualifications: At least 2nd year completed in college or a College Graduate Minimum of 2 to 4 years of experience as a QA Analyst in a BPO setup 1-2 years of experience in providing quality monitoring feedback in call centre sales domain Excellent communication and analytical skills...
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Quality Analyst
2 days ago
Cebu City P, Philippines Virtual Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearDescriptionThe Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of service provided in medical referral processing, prior authorizations, and eligibility verification processes within a healthcare BPO environment. The QA ensures compliance with client-specific protocols, healthcare regulations (such as HIPAA), and...
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Quality Analyst
2 days ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time ₱350,000 - ₱600,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
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Quality Analyst
3 weeks ago
Quezon City, Philippines GlowTouch Technologies Full timeJoin to apply for the Quality Analyst role at GlowTouch Technologies 2 weeks ago Be among the first 25 applicants Join to apply for the Quality Analyst role at GlowTouch Technologies Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team.Role: Quality AnalystWork Location/Setup: Philippines | On-SiteShift Schedule:...
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Call Center Quality Analyst
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱12,000 - ₱30,000 per yearPosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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BPO Quality Analyst
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per yearAbout the job: Quality Analyst - Travel Sales (Cebu) | Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience in...