Global Support Specialist

OpenSolar was founded in 2017 by global pioneers in solar software – Andrew Birch and Adam Pryor. OpenSolar exists to accelerate the adoption of solar and renewable energy globally. We provide the world's clean energy professionals with an end‑to‑end digital design, sales and management software to grow their businesses, free of charge. OpenSolar is driven by its mission to accelerate the adoption of solar for a world powered by sunshine by 2050. We stay focused on our mission by obsessing over the experience of our end users, being open and honest, solving problems through careful and deliberate design, and by keeping things simple. OpenSolar is a truly global organisation with our team spread across 16 countries and our user base spread over 160+ countries. Learn more about our world‑class crew here: At OpenSolar, we are dedicated to cultivating a workplace that celebrates diversity and promotes inclusivity. Our goal is to build a team that is reflective of the communities we serve, recognising that diversity brings strength and richness to our organisation. We believe that everyone should feel empowered to bring their authentic selves to work and we are committed to creating an environment where all employees are valued, respected, and supported. We actively seek to attract and retain a talented workforce that represents the breadth of our society. We provide equal opportunities for everyone to thrive and advance in their careers, enabling them to achieve their full potential. This is your opportunity to be part of the clean energy movement, creating a lasting impact on the world. All while being part of a passionate, fun, and highly collaborative team. The Role: The Global Support Specialist role is a full‑time permanent position based in the Philippines, and is a remote working role. The primary objective of the role is to provide support to solar installers (we call them ProUsers) on the OpenSolar software platform. Strong performance in first‑level support to ProUsers is the key success criteria for this role. This role will support ProUsers across the world. The candidate is expected to position OpenSolar well externally, promote the brand and deliver an excellent ProUser experience. This role will be required to work in a shifting schedule to accommodate tickets globally. Your key responsibilities: Provide direct support (web‑based) for ProUsers of the OpenSolar platform. Manage, resolve, and monitor support tickets from ProUsers. Create and update the library of help centre resources to support a rapidly growing user base. Report on key metrics to drive success in ProUser support and in the development of strategies to scale. Work with the global support and training team to share best practices and create a virtual team community. Document user feedback for product solutions, working directly with the OpenSolar development team. What you’ll need: Have a genuine passion for helping ProUsers succeed through software support. High attention to detail and a passion for problem solving. Excellent customer‑facing skills – good listener, flexible customer service style with excellent written and oral communication skills. Ability to manage and analyse large datasets. Introductory software skills (experience with HubSpot, Jira, and Zendesk preferred). Highly organised, good time‑management, and structured in your work style. The desire to positively contribute to shaping organisational culture and be part of a diverse team. A passion for the environment and scaling clean energy What we bring: A Passionate, Driven, and Highly Collaborative Team: Join a team that is dedicated to making a difference, where collaboration and passion drive our success. Mission‑Focused Organisation with a Well‑being‑Led Culture: We prioritise both our mission to drive clean energy solutions and the well‑being of our team members, fostering a supportive and healthy work environment. Diverse, Equitable, and Inclusive Work Environment: We celebrate diversity and inclusivity, creating a workplace where everyone's contributions are valued and respected. Professional Development and Support for Your Growth: We invest in your development with opportunities for learning and advancement, supporting your career journey. Constant Exposure to New Opportunities: Experience a dynamic work environment where you'll encounter cutting‑edge technology solutions and innovative projects. Fast‑Paced Environment with Leading Technology Solutions: Work at the forefront of the clean energy sector, leveraging state‑of‑the‑art technology to drive impactful change. Flexible Leave Options: Enjoy flexibility to manage your life‑work priorities with leave options that support your personal and professional well‑being. Opportunity to Create a Lasting Impact: Be part of the clean energy movement and contribute to a sustainable future, making a meaningful impact on a global scale. Seniority level Seniority level: Entry level Employment type Employment type: Full‑time Industry: Software Development Referrals increase your chances of interviewing at OpenSolar by 2x. #J-18808-Ljbffr