Client Support Specialist 1

21 hours ago

Quezon City, Philippines Global Payments Inc. Full time

Client Support Specialist 1 – Global Payments Inc. Join to apply for the Client Support Specialist 1 role at Global Payments Inc. Provides help desk support to end-users for PC, server or mainframe applications and hardware, through logging of issues into a client support application to ensure accurate and timely technical assistance that maintains and improves customer relationships. May interact with network services, systems software analysts, and/or application developers to restore service and identify and correct core problems. Responsibilities Receive routine client issues through multiple sources (phone, Client Support Help Desk (CSHD), Client Portal, email, etc.), review information to define the problem, and determine impact. Document and generate CSHD tickets for tracking, classify severity (1‑Critical, 2‑High, 3‑Medium, 4‑Low Impact), and notify appropriate business or technical resources to resolve issues as directed. Provide initial/basic technical support (e.g., resetting passwords for multiple applications) for internal and external client problems and related services for desktops, PCs, or merchant terminals. Escalate issues requiring more experience and deeper knowledge. Verify systems during and after scheduled outages/maintenance, including screens, websites, and other company‑managed data for clients. Assist with monitoring critical path processing to confirm benchmarks are met and notify clients about missed deliverables. Minimum Qualifications High School Diploma or Equivalent Preferred Qualifications Bachelor's Degree Computer science or technical field Approximately 2 Years Relevant Experience Help desk; POS Terminal experience Desired Skills and Capabilities Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Works on assignments that are routine to semi‑routine in nature, requiring limited decision outside of stated processes. Receives detailed instructions and follows established procedures; works under close supervision. Excellent communication skills. Can resolve merchant issues or coordinate issue resolution. Able to analyze problems described over the phone and determine the best solution. Employment Details Seniority Level: Entry level Employment type: Full‑time Job function: Other Industries: Financial Services and IT Services and IT Consulting Referrals increase your chances of interviewing at Global Payments Inc. by 2x. #J-18808-Ljbffr

  • Client Support Specialist 1

    6 days ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time $40,000 - $60,000 per year

    SummaryDescriptionSummary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems...

  • Client Support Specialist 1

    3 weeks ago

    Quezon City, Philippines Global payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Client Support Specialist 1

    6 days ago

    Quezon City, National Capital Region, Philippines Global Payments Full time $40,000 - $80,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Client Support Specialist 1

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Global Payments, Inc. Full time ₱150,000 - ₱250,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Tier 1 Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time $104,000 - $130,878 per year

    Position Summary:As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication...

  • Tier 1 Technical Support Specialist

    1 week ago

    Quezon City, Philippines Sourcefit Full time

    Overview As a Tier 1 Technical Support Specialist , you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication skills,...

  • Real Estate Support Specialist

    2 weeks ago

    Batangas City, Philippines Right Fit Advisors Full time

    Join to apply for the Real Estate Support Specialist (Tier 1 Support) role at Right Fit Advisors About the Role This role focuses on providing excellent customer support to real estate clients through phone, email, and chat. You’ll handle account updates, resolve Tier 1 issues, and perform light troubleshooting. Some positions will focus on phone-based...

  • Tier 1 Technical Support Specialist

    1 week ago

    Bridgetowne Quezon City, Philippines Sourcefit Full time ₱150,000 - ₱250,000 per year

    Position Summary: As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent...

  • Client Application Support AT 1

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱150,000 - ₱250,000 per year

    SummaryDescriptionSummary of This RoleReceives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and...

  • Client Application Support AT 1

    4 weeks ago

    Quezon City, Philippines Global Payments Full time

    Overview Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...