IT Support

2 weeks ago

Batangas City, Philippines Ocean Tide Partners, Inc. Full time

About the job IT Support & Security Specialist Job Title: IT Support & Security Specialist (Remote) Location: Remote | Philippines-based preferredEmployment Type: Full-time | Project-based Job Overview: We are looking for a highly motivated IT Support & Security Specialist to provide technical support and manage security operations for Ocean Tide Partners. The ideal candidate is tech-savvy, detail-oriented, and capable of delivering excellent remote support while ensuring a secure IT environment. Key Responsibilities: Provide Tier 1 & 2 remote technical support for desktops, mobile devices, printers, and office networks. Administer and troubleshoot Google Workspace (G Suite) and Microsoft 365 environments (email, permissions, MFA, etc.). Support users via remote desktop tools such as TeamViewer , ConnectWise Control , and RDP . Monitor, manage, and resolve support tickets in a timely manner. Troubleshoot basic network issues including DNS , DHCP , IP conflicts , Wi-Fi , and firewalls . Maintain accurate IT documentation and standard operating procedures (SOPs). Install, configure, and maintain cybersecurity solutions for Ocean Tide clients. Coordinate and execute monthly patch management and security updates across client environments. Manage password resets , account provisioning, and access control. Provide Break/Fix support to resolve technical issues and security incidents. Handle ticketing, escalations, and client communication through the HubSpot Service Desk . Utilize AI tools to enhance issue diagnosis, automate responses, and support knowledge management. Qualifications: At least 3 years of experience in IT support or similar technical roles. Strong knowledge of Google Workspace , Microsoft 365 , and remote desktop tools. Solid understanding of basic network troubleshooting (DNS, DHCP, IP addressing, Wi-Fi). Familiarity with security platforms, patch management, and access control. Excellent problem-solving skills and attention to detail. Experience working with ticketing systems (preferably HubSpot Service Desk ). Comfortable learning and applying AI tools in support processes. Good communication skills, with the ability to explain technical issues to non-technical users. Ability to work independently in a remote environment. #J-18808-Ljbffr

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