Customer Specialist – Iloilo City Site

4 weeks ago

Iloilo City, Philippines WNS Full time

Overview

Customer Specialist – Iloilo City Site (Experienced) 2 weeks ago Be among the first 25 applicants

Why Join Us? We promise our employees to experience growth, role clarity, coaching and mentoring, professional development and a structured career path through our 5 promises, with a focus on employee experience. Experience the culture of Outperformance, engagement, celebration and a wide range of benefits including free HMO coverage for self and dependent from Day 1. You will also contribute to society through the WNS Cares Foundation.

About WNS: WNS Philippines – Established in 2008, WNS Philippines delivers BPM services across customer interaction, finance and accounting, research and analytics, technology solutions and industry-specific businesses. With over 11,000 employees across 11 sites in 4 key cities, WNS is a fast-growing center.

Our mission is guided by the CIRCLE values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. WNS Global Services Inc. (NYSE: WNS) serves 400+ global clients with over 44,000+ professionals across 60 delivery centers in 16 countries.

Job Description

Communicate with customers in a professional manner and provide solutions for specific requests per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing customer support.

Responsibilities
  • Handle customer inquiries and provide solutions per process guidelines
  • Deliver professional, empathetic assistance to customers
  • Contribute to a positive customer experience through effective communication
Qualifications

Qualifications vary by account type:

  • Insurance Account
    • Completed 2 years in college, with 1 year BPO experience, or College Graduate with no BPO experience
  • Travel Account
    • High School Graduate, preferably with 6 months BPO experience
  • Healthcare Account
    • High School Graduate with at least 1 year BPO experience
  • Banking and Finance Account
    • High School Graduate with at least 6 months BPO experience, preferably in Banking or Financial Account
    • Good customer service skills
    • Willing to work onsite, and on shifting schedules
    • Can start ASAP

Note: For applicants under the new K-12 curriculum, seniors are graduates of Senior High School; under the old curriculum, High School graduates are welcome to apply. Education proofs to be submitted at joining/offers.

Benefits and Company Perks
  • Structured career path
  • Growing team with internal career progression opportunities
  • Safe work environment
  • Free HMO Coverage from Day 1, including dependents
  • Skills training opportunities
  • Paid leaves
  • Annual appraisal
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Outsourcing/Offshoring

Get notified about new Customer Specialist jobs in Iloilo, Western Visayas, Philippines.

#J-18808-Ljbffr

  • Customer Specialist – Iloilo City Site

    4 weeks ago

    Iloilo City, Philippines WNS (Holdings) Limited (ADR) Full time

    Customer Specialist – Iloilo City Site (Fresher) Full-time WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional...

  • Customer Specialist – Iloilo City Site

    2 weeks ago

    Iloilo City, Philippines WNS Full time

    Customer Specialist – Iloilo City Site (Experienced) Full-time Why Join Us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy a...

  • Customer Specialist – Iloilo City Site

    4 weeks ago

    Iloilo City, Philippines WNS Full time

    Customer Specialist – Iloilo City Site (Fresher) Full-time WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional...

  • Healthcare Specialist – Iloilo City Site

    4 weeks ago

    Iloilo City, Philippines WNS (Holdings) Limited (ADR) Full time

    Healthcare Specialist – Iloilo City Site WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services,...

  • Healthcare Specialist – Iloilo City Site

    4 weeks ago

    Iloilo City, Philippines WNS Full time

    Healthcare Specialist – Iloilo City Site Full-time WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional...

  • Insurance Specialist | Iloilo Site

    2 weeks ago

    Iloilo City, Philippines WNS Full time

    WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. WNS is looking for someone who can communicate with customers in a professional manner and...

  • Human Resource Specialist

    2 weeks ago

    Iloilo City, Philippines The Medical City Full time

    Overview The Medical City Iloilo is seeking a qualified Human Resource Specialist to play a pivotal role in enhancing the employee experience across all stages. This position ensures employees are engaged, supported, and empowered through strategic HR initiatives that align with the institution’s values and commitment to excellence. This role reports to...

  • ACCOUNTS RECEIVABLE

    1 week ago

    Iloilo City, Philippines Homemaster Iloilo Full time

    About the role J7 PLAZA HOTEL Iloilo is seeking an experienced Accounts Receivable professional to join our team in Iloilo City, Iloilo. This full-time role will be responsible for managing the company's accounts receivable processes, ensuring timely collection of payments and maintaining a strong cash flow for the business. Responsibilities Maintain...

  • Insurance Specialist | Iloilo

    2 weeks ago

    Iloilo City, Philippines WNS Global Services, Inc. Full time

    WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. WNS is looking for someone who can communicate with customers in a professional manner...

  • accounts receivable

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Homemaster Iloilo Full time ₱400,000 - ₱600,000 per year

    About the role J7 PLAZA HOTEL Iloilo is seeking an experienced Accounts Receivable professional to join our team in Iloilo City, Iloilo. This full-time role will be responsible for managing the company's accounts receivable processes, ensuring timely collection of payments and maintaining a strong cash flow for the business.What you'll be doingMaintain...