Customer Specialist – Iloilo City Site

7 days ago

Iloilo City, Philippines WNS Full time

Overview

Customer Specialist – Iloilo City Site (Experienced) 2 weeks ago Be among the first 25 applicants

Why Join Us? We promise our employees to experience growth, role clarity, coaching and mentoring, professional development and a structured career path through our 5 promises, with a focus on employee experience. Experience the culture of Outperformance, engagement, celebration and a wide range of benefits including free HMO coverage for self and dependent from Day 1. You will also contribute to society through the WNS Cares Foundation.

About WNS: WNS Philippines – Established in 2008, WNS Philippines delivers BPM services across customer interaction, finance and accounting, research and analytics, technology solutions and industry-specific businesses. With over 11,000 employees across 11 sites in 4 key cities, WNS is a fast-growing center.

Our mission is guided by the CIRCLE values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. WNS Global Services Inc. (NYSE: WNS) serves 400+ global clients with over 44,000+ professionals across 60 delivery centers in 16 countries.

Job Description

Communicate with customers in a professional manner and provide solutions for specific requests per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing customer support.

Responsibilities
  • Handle customer inquiries and provide solutions per process guidelines
  • Deliver professional, empathetic assistance to customers
  • Contribute to a positive customer experience through effective communication
Qualifications

Qualifications vary by account type:

  • Insurance Account
    • Completed 2 years in college, with 1 year BPO experience, or College Graduate with no BPO experience
  • Travel Account
    • High School Graduate, preferably with 6 months BPO experience
  • Healthcare Account
    • High School Graduate with at least 1 year BPO experience
  • Banking and Finance Account
    • High School Graduate with at least 6 months BPO experience, preferably in Banking or Financial Account
    • Good customer service skills
    • Willing to work onsite, and on shifting schedules
    • Can start ASAP

Note: For applicants under the new K-12 curriculum, seniors are graduates of Senior High School; under the old curriculum, High School graduates are welcome to apply. Education proofs to be submitted at joining/offers.

Benefits and Company Perks
  • Structured career path
  • Growing team with internal career progression opportunities
  • Safe work environment
  • Free HMO Coverage from Day 1, including dependents
  • Skills training opportunities
  • Paid leaves
  • Annual appraisal
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Outsourcing/Offshoring

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