Customer Specialist – Iloilo City Site

4 weeks ago

Iloilo City, Philippines WNS Full time
Customer Specialist – Iloilo City Site (Fresher)
  • Full-time

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Responsibilities:

  1. Communicate with customers in a professional manner and provide solutions for specific requests as per process guidelines.
  2. Listen attentively to customer needs and demonstrate empathy while providing customer support.

Minimum Requirements:

  • Insurance Account: Open to college graduates with no BPO experience.
  • Travel Account: Must be a high school graduate, preferably with 6 months BPO experience.
  • Good customer service skills.
  • Willing to work onsite and on shifting schedules.
  • Can start ASAP.

Note: Applicants falling under the new K-12 Curriculum should be graduates of senior high school; however, under the old (before K-12) curriculum, high school graduates are welcome to apply. Education proofs should be submitted at the time of joining/offer.

Walk in our Career Hub:
G/F Two Techno Place, Megaworld Blvd. Iloilo Business Park, Mandurriao, Iloilo City
Monday to Friday | 10AM-4PM

Benefits and Company Perks:

  • Structured career path.
  • Growing and expanding team – more internal career progression opportunities for all.
  • Safe work environment.
  • Free HMO coverage from day 1, including your domestic partner.
  • Skills training opportunities.
  • Paid leaves.
  • Annual appraisal.
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