Customer Specialist – Iloilo City Site

7 days ago

Iloilo City, Philippines WNS (Holdings) Limited (ADR) Full time
Customer Specialist – Iloilo City Site (Fresher)
  • Full-time

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, with employee experience at the core. Experience a culture of outperformance, engagement, celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and making an impact in the community.

Responsibilities include communicating with customers in a professional manner and providing solutions for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing support.

Open to college graduates with no BPO experience for Insurance Accounts.
High school graduates, preferably with 6 months BPO experience, are eligible for Travel Accounts.
• Good customer service skills
• Willing to work onsite and on shifting schedules
• Can start ASAP

Note: Applicants under the new K-12 Curriculum should be senior high school graduates; under the old curriculum, high school graduates are welcome. Education proofs should be submitted at the time of joining/offer.

Walk in at our Career Hub:
G/F Two Techno Place, Megaworld Blvd. Iloilo Business Park, Mandurriao, Iloilo City
Monday to Friday | 10AM-4PM

Benefits and Perks:
• Structured career path
• Growing and expanding team with more internal career progression opportunities
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
• Annual appraisal

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