Workforce Supervisor

Job Title: Workforce Supervisor BPO (Up to 60k) – Makati

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Qualifications:

• Bachelors Degree in Business Administration/ Management major in Operations
• trustworthy
• timeliness in delivering results
• cooperative, initiative, reliability & proactive

Job Description:

• support employees in day-to-day tasks in Import & Export transactions.

Job Types: Part-time, OJT (On the job training)

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0

Operations Management Officer

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DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit:

Job Summary:

The Operations Management Officer (Site Auditor) is responsible for conducting comprehensive audits of various sites to assess quality standards and company policies. This role involves meticulous inspection, documentation, and reporting of findings to ensure adherence to standardization, quality, and audit protocols, as well as collaborates closely with relevant stakeholders to implement corrective actions and drive continuous improvement efforts.

Main Duties and Responsibilities:

• Perform detailed site audits to evaluate quality standards, audit compliance and company policies.
• Document audit findings accurately and comprehensively, including observations, deviations, and recommendations for improvement.
• Identify potential risks, hazards, and non-conformities during audits and propose effective corrective and preventive actions.
• Collaborate with branch managers, supervisors, and personnel to address audit findings and implement corrective measures promptly.
• Conduct follow-up inspections to verify the effectiveness of corrective actions and ensure sustained compliance.
• Stay updated on relevant standards, regulations and best practices to enhance audit processes and maintain regulatory compliance.
• Prepare clear and concise audit reports, summarizing key findings, trends, and areas for improvement.
• Communicate audit results and recommendations to stakeholders, including management, to facilitate informed decision-making.
• Provide training and guidance to site personnel on compliance requirements and audit procedures.
• Support internal and external audits as needed, ensuring transparency and cooperation throughout the audit process.

Qualifications:

• Bachelor\'s degree in a relevant field such as engineering, environmental science, or occupational health and safety.
• Proven experience in auditing, preferably in a related industry or regulatory environment.
• Experience with conducting site audits in multiple locations or jurisdictions.
• Strong understanding of industry standards, and best practices pertaining to site operations.
• Excellent analytical skills with the ability to identify issues, analyze data, and develop practical solutions.
• Effective communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders.
• Detail-oriented approach with a focus on accuracy and thoroughness in audit documentation and reporting.
• Proficient in audit tools, software, and technologies to streamline audit processes and enhance efficiency.
• Ability to work independently with minimal supervision and also collaborate effectively within a team environment.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Commitment to upholding ethical standards, integrity, and confidentiality in all aspects of the role.

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1

OJT (Operations Management)

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Job Description

Qualifications:

• Bachelor\'s Degree in Business Administration/Management major in Operations Management
• trustworthy
• timeliness in delivering results
• cooperative, initiative, reliability & proactive

Job Description:

• support employees in day-to day tasks in Import & Export transactions.

This advertiser has chosen not to accept applicants from your region.

2

Operations Management Trainee

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• Candidate must possess at least a Bachelor\'s Degree in any field (With QSR experience but fresh graduates are welcome to apply)
• Willing to work on a shifting schedule
• Knowledge of all store operations is an advantage
• With excellent interpersonal skills, good at multitasking
• Applicants must be willing to transfer locally as part of the job
• This is an entry-level position in 7-Eleven store

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3

associate director: cloud operations management

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Job Description

Responsibilities include, but are not limited to, the following:

• Accountability to operate Public Cloud services in a world-class manner, driving high levels of service performance and management applicable to his/her teams.
• On time in full delivery of new demand for Group, GCI and BU capabilities
• Management and compliance of Public Cloud technologies to audit standards as part of group cloud operations.
• Work with the Group Technology Risk to ensure compliance to all security requirements and standards as part of group cloud operations, responsible for delivery onsite Philippines.
• Identify opportunities to improve, align and synergies business strategic partners and group technology
• Manage cloud operations team rostering to ensure adequate coverage service hours including afterhours on-call and 24/7 shifts, applicable to teams based in Philippines
• Act as point of escalation during incidents and other operational activities

Experience:

• 10+ years relevant experience in Cloud/Platform Management roles, with at least 3 years in a senior role including Cloud Architecture.
• Excellent understanding and proven experience in Public Cloud implementation, workload migration and management in a multi-site enterprise environment
• Practical experience of managing Enterprise Public Cloud Services
• Life insurance experience within a regional or multinational scope will be an advantage
• Experience within a decentralized organization, preferably within the Group unit where delivery is through influence rather than direct control
• Sound understanding of IT operating model design and best practices
• Ability to demonstrate independent leadership, judgment, and decision making
• Ability to adjust to multiple and changing priorities, remaining flexible and open
• Ability to create and maintain cooperative working relationships with internal and external stakeholders of all levels
• Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.

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4

Operations Control Management

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Job Description

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients\' needs.

For more information about Citco, please visit

About the Team & Business Line:

The OCM Manager is a key member of Operational Control Management (GRC OCM) department. The Operations Control Management teamglobally oversee the business side of the risk framework, including quality assurance reviews (including quality control and testing) within the Citco Corporate Solutions Division (C2S). The OCM Manager provides support and contributes to the OCM function. The OCM Manager reports to the Head of OCM.

YourRole / Key Responsibilities:

• Serve as designated risk manager for Manila (C2S COE)
• Translate strategic directives from the Head of OCM into actionable plans and guidelines for the Manila team, ensuring alignment between high-level objectives and regional activities
• Communicate strategic goals and initiatives to the Assistant Manager and provide guidance on their implementation
• Lead the operational team in Manila, providing direction and ensuring alignment with organizational goals
• Monitor and report risks in assigned regions, maintaining a comprehensive view of the risk landscape
• Escalate critical risks to Head OCM, ensuring timely and appropriate communication of significant issues.
• Contribute to the development and implementation of strategic plans for OCM activities across C2S.
• Lead the oversight of control execution and performance of various OCM activities in respect of implementation of C2S risk management policies and procedures
• Drive risk awareness initiatives in the division and address significant control weaknesses identified
• Lead the implementation of the Risk Assessment schedule, including complex process Risk Assessments and Legal Entity Risk Assessments.
• Support and contribute to the oversight of the control execution (and performance) of the various OCM activities in a quality manner in respect of implementation of C2S risk management policies and procedures: Risk Event Management Procedure, Legal Entity Risk Framework, Action Plans, Key Risk Indicators (KRI), Business Continuity Management (BCM), Risk Assessments, Legal Entity Risk Assessments, etc.
• Oversee management and maintenance of Risk Management Portal(s), including participation in functionality testing when required
• Ensure timely handling of due dates in the Risk Management Portal(s) within the OCM function and for local offices
• Support C2S offices in capturing information in the Risk Management Portal(s) and keeping it up-to-date
• Supervise the monitoring of controls and processes surrounding OCM duties
• Lead the execution of control effectiveness testing and/or Quality Assurance (QA) reviews as per OCM plan
• Prepare and present reports on OCM deliverables to senior management and other stakeholders
• Report on deliverables as agreed with Head of OCM and/or to other stakeholders per involvement in projects and other initiatives.
• Provide mentorship, guidance, and performance management to the OCM Assistant Manager, supporting their professional development and ensuring effective leadership of the OCM Specialists
• Conduct performance evaluations and support professional development of team member
• Organize and lead Risk Management Portal(s) and OCM training activities
• Manage Risk Management, divisional, and Group-related initiatives/projects as assigned
• Contribute to the development and refinement of internal procedures and forms
• Other Risk Management Portal(s) related activities
• Any other job-related duties as may be required by the Head of OCM and/or Head of GRP

About You:

• Master\'s degree preferred, or Bachelor\'s degree in Risk Management, Business Studies, Finance, Economics, or related field
• 5 to 7 years of experience in a similar experienced role within the financial and/or fiduciary service industry, with a focus on risk management, quality assurance, audit, and/or professional accounting
• Professional certifications such as FRM, PRM, or CPRM are highly desirable.
• Understanding of C2S products and services.
• Proven track record in managing risk and control frameworks in complex, global organizations
• Demonstrated expertise in leading and motivating high-performing teams

Additional Requirements:

• Fluent in English (written and spoken);
• Superior communication and presentation skills
• Advanced analytical and problem-solving abilities
• Sound judgment and decision-making skills
• Ability to analyze, consolidate, and present information
• Ability to understand and contribute to strategic initiatives
• Strong operational planning and execution skills
• Commercial awareness and ability to align risk management with business objectives
• Excellent leadership and team management skills
• Ability to coach and develop others
• Ability to influence and engage with stakeholders at all levels of the organization
• Ability to manage multiple high-stakes projects simultaneously
• Effective organizational skills
• Proficiency in MS Office suite and risk management software
• In-depth knowledge of industry-specific process risks and regulations
• Ability to work autonomously and collaboratively in a global, fast-paced environment
• Ability to cope under pressure
• Results-oriented approach to work
• High level of accuracy and attention to detail
• Attention to process effectiveness, ability to suggest improvements

Yourwell-beingis of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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5

Business Process

Makati City, National Capital Region ₱ - ₱ Y Vision Express Philippines

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Job Purpose

The Business Process Specialist supports the Business Process Manager in the elicitation of information from stakeholders to map out their entire process. The Business Process Specialist will aid the Business Process Manager in the documentation/creation of the company\'s processes, policies, and procedures.

QUALIFICATIONS:

• Graduate of BS Industrial Engineering or any related field is preferred but not required
• At least 3 years of work experience in process documentation, frameworks, audit, improvements, and standards
• Knowledgeablein Microsoft Office Application (Visio, Excel, Word, Powerpoint) and Microsoft Teams
• Must be skilled in process mapping and information gathering from stakeholders
• Must be a critical thinker and detail-oriented
• Must have strong communication skills and comfortable working with a variety of stakeholders
• Experience in retail and exposure to project management is a plus

JOB RESPONSIBILITIES:

• Facilitate process improvement and provides assistance to process owners in identifying gaps and improving existing processes
• Conduct process creation/documentation thru information elicitation and collaboration with the stakeholders
• Maintains and updates identified/documented processes of the company
• Assist in aligning all documented processes with all stakeholders and ensures adequate process cascade and training of process improvement and standardization initiatives before implementations are conducted
• Ensures an organized filing and release of controlled documents

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6

Business Process Specialist

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Specific Duties and Responsibilities

• Implement and support SAP for Regional finance processes
• Help support post SAP implementation processes and enable benefits exploitation
• Architect the usage of IS applications which enables these business processes and identify and deliver initiatives which enable their continuous improvement
• Manage the prioritization and delivery of work requests for the customer facing business process areas
• Ensure a good understanding of all the finance processes and support the business in providing detailed knowledge of SAP
• Supporting help desk and coaches in resolving problems.
• Serve as internal consultant to the business for continuous business process improvement and exploitation of the IS investment
• Support change management through business coach training and communications.
• Collaborate with business in formulating business process strategy & programs for business area; stay abreast of business changes which could impact systems design
• Provide measurable contribution to margin and ROCE for the supported businesses through continuous process improvement
• Provide the interface between IS and the business for the relevant business process area
• Design business process and improvement in collaboration with business

Required Qualification / Experience

• Expert knowledge of SAP S4 FICO module
• Solid experience of managing SAP projects
• Ability to work and communicate with all levels of employees both local and global within the Business
• Extensive knowledge of business processes and application functionality to enable the resolution of complex problems and influence continuous improvement
• Understanding of Information Technology and a deep appreciation of its business application
• Strong understanding and demonstrated use of IS and how it can be used for competitive advantage to support the business process
• Excellent communication skills with a proactive attitude
• Ability to operate in a regional environment
• Able to grasp business and IS concepts quickly

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7

Business Process Analyst

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RESPONSIBILITIES:

• Ensure business efficiency and cost effectiveness by conducting business process reviews in various areas of operations
• Recommend solutions that will optimize processes by conducting research on available relevant products in the market and subjecting them to the evaluation aligned with the company\'s Business Capability Model
• Ensure successful implementation and effective maintenance of various software applications (ERP, HR System, and other solutions included in the Technology Roadmap) by leading internal customers, engaging decision makers, and collaborating with vendors thereby avoiding rework and design issues
• Ensure readiness of process owners to digitally transform processes by conducting pre-implementation assessment and to ensure that the intended benefits of the digital transformation project/innovation project are achieved
• Ensure that systems are properly integrated and that there is only one source of truth.
• Provide alignment of cross functional modules by supporting ICT teams and internal customers in accordance with business needs

QUALIFICATIONS:

• Graduate of a Bachelor\'s degree in Business,Accounting IT or other relevant fields.
• Preferably at least 5 years of relevant work experience in a similar role.
• Experience in business analysis, project management, or a similar field.
• Familiarity with User Acceptance Training.
• Experience in Oracle Fusion is a must.
• Familiarity with process mapping software, data analysis tools, and workflow management systems is essential.
• Strong analytical, problem-solving, communication, and interpersonal skills are crucial for success in this role.

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8

Business Process Analyst

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Job Description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

We are looking for a Six Sigma Yellow or Green Belt–trained professional with strong business acumen and a proven track record in process improvement. As a member of our Global Procurement Business Process Team, you will play a key role in analyzing data, leading process optimization efforts, and ensuring global alignment of procurement practices. You will act as a catalyst for change, helping to build a culture of continuous improvement while influencing stakeholders across the organization.

Job Requirements

• Lead and support process improvement initiatives using Lean and Six Sigma tools.
• Analyze data and develop insights to drive decision-making and efficiency gains.
• Create, update, and maintain process documentation, including handoff points, procedures, and standard work instructions.
• Analyze data and leverage AI-enabled tools to identify efficiencies, trends, and opportunities.
• Collaborate across global teams to design, implement, and sustain best practices.
• Coach and influence peers and stakeholders to adopt process improvements.
• Support transformation initiatives by envisioning future-state processes and guiding implementation.
• Apply project management skills to ensure the timely delivery of initiatives

What your background should look like

• Bachelor\'s degree in Business, Supply Chain, or related field.
• Minimum 3 years of experience in procurement, process improvement, or a related field.
• Six Sigma Green Belt certification preferred: strong knowledge of Lean methodologies.
• Strong analytical and problem-solving skills with expertise in data analysis.
• Excellent communication and leadership skills; proven ability to influence at all levels.
• Flexible, adaptable, and comfortable working in a fast-paced, evolving environment.
• Familiarity with AI technology tools for automation, analytics, or process optimization is a strong advantage.

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