Workforce Management Supervisor

20 hours ago

Metro Manila Philippines Buscojobs Full time

Job Description

Workforce Management Supervisor positions with multiple postings in the Philippines. Responsibilities focus on forecasting, staffing, scheduling, intraday management, reporting, and collaboration with Operations, Analytics, HR, and leadership to meet service levels and drive efficiency. This description consolidates elements from several postings, keeping the core emphasis on WFM responsibilities and a commitment to fair hiring practices.

What You'll Do
  • Create short-term and long-term forecasts of interaction volumes and staffing needs.
  • Work with Operations leaders and WFM Team to recommend internal staffing movements based on channel requirements.
  • Create shift schedules based on staffing requirements, including shifts, meals, trainings, coaching pull-outs, etc.
  • Manage leave requests to ensure adequate headcount to meet volume targets.
  • Prepare and maintain WFM-related reports with an Operations-approved visual representation.
  • Partner with Analytics to ensure accurate and timely reporting of metrics such as Abandon Rate, call volumes, trends, forecasting, schedules, shrinkage, and SLAs.
What You Need To Have
  • Advanced proficiency in Microsoft Excel; knowledge of VBA, macros, and SQL is preferred.
  • Understanding of workload hours, headcount conversion, and standard call center metrics.
  • Ability to derive call center KPIs from data and perform related computations.
What Can Set You Apart
  • High attention to detail; ability to work independently and proactively.
  • Strong interpersonal communication; adaptability to process changes.
  • Variable performance-based bonuses, health benefits, mental health coverage, wellness programs, and internal career mobility options.
Diversity and Inclusion

We are committed to a fair and accessible hiring process. We strive for equal opportunity for all candidates and encourage applicants from all backgrounds to apply. EEO statements and related notices are provided where applicable.

Posted today

#J-18808-Ljbffr

  • Workforce Supervisor

    4 days ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • supervisor, workforce

    4 days ago

    Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

    Overview:Role: Supervisor, WorkforceResponsibilities:Main Objectives and Duties:Call Center Roster / QFN DatabaseEnsures meeting clients' requirements in terms of distribution and schedulingInforms everyone concerned of any changesClient CommunicationInitiates constant calibration of procedures with the clientEnsures everyone involved is updated with the...

  • Workforce Management Supervisor

    4 days ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱900,000 - ₱1,200,000 per year

    The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other...

  • RTA Workforce Supervisor

    4 days ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱540,000 - ₱780,000 per year

    As Workforce Supervisor, You Will…Evaluate forecasting and capacity models to give recommendations for long term staffing needsProvide clear communication of the forecasted workload, changes, assumptions and inputsEscalate discrepancies in data to management with recommendations for actionWork with business leadership to coordinate processes to meet the...

  • Workforce Analyst

    23 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Job 1: Workforce Analyst - M & J Solutions Provider Inc. Pasig, Palawan Posted today Job Description Responsibilities Collect, review, analyze, and interpret relevant data to identify challenges in the workforce Prepare workforce and metrics analysis reports for business needs Provide recommendations to improve the workforce to reduce overheads and increase...

  • Workforce Management Specialist

    2 weeks ago

    , Metro Manila, Philippines MicroSourcing Full time

    Overview Workforce Management Specialist at MicroSourcing Position: Workforce Management Specialist (Large-Scale) Work setup & shift: Onsite | Dayshift What You'll Have Competitive Rewards : Above-market compensation, healthcare coverage on day one (including dependents where applicable), paid time-off with cash conversion, group life insurance, and...

  • Workforce Manager BPO to 85k to 100k

    4 days ago

    Manila, Philippines Gap Solution Recurrent Firm Full time

    WE’RE HIRING: WORKFORCE MANAGER (Onsite | Night Shift) We are looking for an experienced Workforce Management professional to join our growing team. Position: Workforce Manager Location: Makati Shift: Night Shift Salary: Up to PHP 85,000–90,000 Qualifications: 4–5 years of proven experience as a Workforce Manager or in a leadership role such as...

  • Workforce Manager BPO to 85k to 100k

    2 weeks ago

    Manila, Philippines Gap Solution Recurrent Firm Full time

    WE’RE HIRING: WORKFORCE MANAGER (Onsite | Night Shift) We are looking for an experienced Workforce Management professional to join our growing team. Position: Workforce Manager Location: Makati Shift: Night Shift Salary: Up to PHP 85,000–90,000 Qualifications: 4–5 years of proven experience as a Workforce Manager or in a leadership role such as...

  • Manager Workforce Management

    2 weeks ago

    , , Philippines WNS Full time

    Overview Job Description: The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team. This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines...

  • Workforce Management Analyst I

    23 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Workforce Management Analyst – Manila / Philippines (onsite where stated in each listing). Roles include real-time and intraday management of contact center resources to ensure appropriate staffing and service levels. This refinement preserves the original job information while removing irrelevant boilerplate and ensuring clean HTML structure. ...