Small Business, Account Executive-Contact Center

Small Business Account Executive – Contact Centre

Location: Pasig City, National Capital Region
Salary: ₱ - ₱

Employer: Y Robinsons Land Corporation

Posted 1 day ago

Job Description

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Assists customers with their after-sales concerns related to payment and collections.
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients\' payment process for the unit.
• Responsible for monitoring past due accounts and sending of payment reminders and other collection notices.
• Reviews financial reports and monitors accounts to ensure payment issuance through coordinating with the relevant department/s.

Qualifications:

• Graduate of any business-related 4-year course (Financial Course is preferred).
• Open to Fresh Graduates.
• Willing to work on-site (client-facing).
• With excellent communication and customer service skills.
• Has confidence and is assertive.
• Has 1-3 years of customer service, real estate, or collection experience.

Client Relations Staff

Location: Pasig City, National Capital Region
Salary: ₱ - ₱

Employer: Y Robinsons Land Corporation

Posted 1 day ago

Job Description

Qualifications:

• Bachelor\'s degree graduate
• Willing to work on-site (client-facing)
• With excellent communication and customer service skills
• Has confidence and is assertive
• Has 1-3 years of CSR/Front Office/BPO work experience

Duties and Responsibilities:

• Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).
• Maintains excellent professional relationship with the clients, ensuring positive customer service provision.
• Reports to the accounts managers on the progress of clients\' payment process for the unit.
• Monitors renewals and handles new and existing accounts (clients assigned with).
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the Accounts Receivables Department.

Client Relations Supervisor

Posted 1 day ago

Job Description

About the Role:

Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after-sales service. You will work closely with various teams to ensure smooth communication and coordination with clients. You are solution-oriented and will guide your team toward continuous development.

What you will be doing:

• Stakeholder Engagement: Coordinate with clients, in-house designers, project coordinators, technicians, and installers to address after-sales service issues and ensure a smooth client experience
• Problem-Solving: Oversee the resolution of customer concerns by finding the best solutions
• Process Improvement: Identify and implement strategies to improve customer service operations
• Key Client Support: Deliver tailored after-sales service to VIP clients
• Service Quality Metrics: Track and analyze service quality and customer satisfaction
• Knowledge Management: Lead training and onboarding of team members
• Team Leadership: Lead a team in delivering high-quality service and manage performance

What will set you up for success:

• Bachelor\'s Degree from a reputable university
• At least 4 years of experience in customer experience and service
• Proficient in Google Workspace and Microsoft Office
• Strong interpersonal skills and customer-focused mindset
• Ability to address customer concerns quickly and collaborate cross-functionally
• Proven leadership experience

Client Relations Officer

Location: Shaw Blvd, Mandaluyong City

Posted 1 day ago

Job Description

Position: Client Relations Officer

We are looking for a personable and proactive Client Relations Officer to build and maintain positive relationships with clients, address their concerns in a timely and professional manner, and deliver exceptional client experiences.

Key Responsibilities:

• Serve as the primary contact for clients, addressing inquiries, requests, and concerns promptly
• Build and nurture long-term client relationships
• Coordinate with internal departments to ensure smooth service delivery
• Monitor client feedback and escalate issues to appropriate teams
• Maintain accurate records of client interactions
• Assist in planning client engagement activities and events

Qualifications:

• Bachelor\'s Degree in Business, Communications, Marketing, or related field
• Experience in client servicing, customer relations, or account management
• Excellent communication and interpersonal skills
• Willing to be assigned at Shaw Blvd, Mandaluyong City

Client Relations Associate

Location: Marikina (Preferred)

Posted 1 day ago

Job Description

The Client Relations Associate will support the Focus Global team in delivering excellent customer support by building relationships and championing high-quality after-sales service.

Key Responsibilities:

• Stakeholder communications with clients and internal teams
• Maintain client relationships and coordinate service delivery
• Monitor customer concerns and escalate appropriately
• Document and analyze service quality metrics
• Lead process improvements in customer service operations

Qualifications:

• Bachelor\'s Degree in Hospitality Management, Business, or related field
• Experience with Google Workspace and Microsoft Office
• Strong interpersonal skills and problem-solving ability
• Willing to work with cross-functional teams and travel/field assignments if needed

Client Relations Executive

Location: Taguig, National Capital Region
Salary: ₱ - ₱

Employer: Entech Philippines

Posted today

Job Description

Job Duties:

• Prepare and process renewal contracts, ensure accuracy and compliance
• Coordinate with clients and internal departments to finalize contract renewals
• Draft, review, and revise contract terms for existing clients
• Maintain retention data across dashboards
• Support account management efforts to strengthen client relationships
• Identify and resolve contractual issues and disputes
• Organize and maintain client databases and files
• Answer calls and respond to feedback
• Perform other tasks as required by the Business Development Head

Qualifications:

• Diploma or Bachelor\'s in Business Administration, Marketing, or related field
• Minimum 2 years in client relations, business development, or account management
• Strong communication and interpersonal skills
• Highly organized with attention to detail
• Proficient in Microsoft Office; CRM experience is a plus

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