Contact Center Manager

17 hours ago

Manila, Philippines IDP Education Ltd Full time

IDP Education Limited

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at

Role purpose and Key Accountabilities
  • The Contact Center Manager will oversee the daily operations of our contact center team. You will ensure the achievement of contact center KPIs, manage a team of contact center agents, and drive continuous process improvements.
  • Your leadership will directly influence team performance, operational efficiency, and the overall success of our student engagement efforts.
  • We are seeking a manager with strong operational management skills, exceptional interpersonal abilities, and a passion for driving results in contact center operations.
  • The ideal candidate will possess an agile mindset, a data-driven approach, and a talent for coaching and developing teams.
  • This is a full-time role based in Pasig City, reporting to the Country Marketing Manager, with opportunities for growth within IDP.
Required Experience
  • Over 5+ years of contact center experience, with a proven track record of leading high-performing teams.
  • A bachelor’s degree in Business Administration, Communications, or a related field.
  • Strong leadership skills, including coaching, motivating, and performance management.
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders.
  • Data-driven mindset with proficiency in contact center technologies, CRM systems, and analytical tools.
  • Experience in developing and implementing operational processes, policies, and standards for contact center calling campaigns.
  • Proven ability to manage multiple priorities, address challenges, and deliver results in a fast-paced environment.
  • Reliability, professionalism, and a proactive leadership style.
#J-18808-Ljbffr

  • Contact Center

    2 days ago

    Manila, National Capital Region, Philippines IT Triage Full time ₱30,000 - ₱45,000 per year

    About The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...

  • Contact Center Officer

    4 days ago

    Manila, National Capital Region, Philippines Reivernet Group of Companies Full time ₱250,000 - ₱500,000 per year

    About The GroupThe Reivernet Group is made up of seven entities: RN Projects, Reivernet, IT Triage, Site Compass, Bright Star, RN Gateway and RGC Management. We design, build, configure, support and document complex data networks for business, with a focus on hotel networks.IT Triage provides outsourced, short- or long-term remote Help Desk services across...

  • Contact Center Consulting Leader

    4 days ago

    Manila, National Capital Region, Philippines JMR SSRA Full time ₱1,500,000 - ₱2,500,000 per year

    As a Consulting Leader, you will be at the forefront of delivering customer experience (CX) and contact center transformation initiatives. Working with leading CCaaS and CX platforms—including Genesys Cloud, Google CCAI, Nice CXone, Five9, Sprinklr, Salesforce Service Cloud, and RingCentral—you will lead projects that optimize customer service...

  • HR Contact Center Supervisor

    4 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a dedicated and people-focusedSupervisorto lead a team within the United States HR Operations Tier I Contact Center, part of our Global HR Shared Services function. This role will be responsible for supervising the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and delivering a...

  • HR Contact Center Supervisor

    2 weeks ago

    Manila, Philippines Fresenius Medical Care Full time

    Overview We are seeking a dedicated and people-focused Supervisor to lead a team within the United States HR Operations Tier I Contact Center, part of our Global HR Shared Services function. This role will be responsible for supervising the day-to-day service delivery of Tier I HR support operations, ensuring timely resolution of employee inquiries and...

  • Specialist, HR Contact Center

    2 days ago

    Manila, National Capital Region, Philippines Fresenius Medical Care Full time ₱900,000 - ₱1,200,000 per year

    As an HR Contact Center Specialist , you will play a crucial role in delivering high-quality HR support and services to our employees and clients. You will serve as the first point of contact for HR-related inquiries and provide prompt, accurate, and efficient responses to resolve various HR issues and requests. Your primary responsibilities will...

  • Contact Center AI Solution Consulting Manager

    2 weeks ago

    Manila, Philippines Ayuda Business Management solution Inc Full time

    Qualification: ▪ 13+ years of experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). ▪ Passion for building leading class Google contact center solutions for clients ▪ Having thorough...

  • Contact Center AI Solution Consulting Manager

    4 days ago

    Manila, Philippines Ayuda Business Management solution Inc Full time

    Qualification: ▪ 13+ years of experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). ▪ Passion for building leading class Google contact center solutions for clients ▪ Having thorough...

  • Team Leader for Contact Center

    4 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    About the CompanyWe are a global healthcare operations provider delivering high-quality customer service solutions. Our contact center supports healthcare clients with empathy, accuracy, and professionalism.Role OverviewWe are looking for a Team Leader to manage a team of Healthcare Customer Service Representatives in a dynamic contact center environment....

  • Senior Contact Center Platform Engineer

    4 days ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an experienced Senior Contact Center Platform Engineer to join our team. This role is critical to the success of our client's business operations, as contact center platforms are at the core of customer engagement. The Senior Engineer will focus on system engineering, automation, and serve as the highest point of technical escalation across...