Contact Center Manager

2 weeks ago

Manila, Philippines IDP Education Ltd Full time

IDP Education Limited About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at Role purpose and Key Accountabilities The Contact Center Manager will oversee the daily operations of our contact center team. You will ensure the achievement of contact center KPIs, manage a team of contact center agents, and drive continuous process improvements. Your leadership will directly influence team performance, operational efficiency, and the overall success of our student engagement efforts. We are seeking a manager with strong operational management skills, exceptional interpersonal abilities, and a passion for driving results in contact center operations. The ideal candidate will possess an agile mindset, a data-driven approach, and a talent for coaching and developing teams. This is a full-time role based in Pasig City, reporting to the Country Marketing Manager, with opportunities for growth within IDP. Required Experience Over 5+ years of contact center experience, with a proven track record of leading high-performing teams. A bachelor’s degree in Business Administration, Communications, or a related field. Strong leadership skills, including coaching, motivating, and performance management. Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders. Data-driven mindset with proficiency in contact center technologies, CRM systems, and analytical tools. Experience in developing and implementing operational processes, policies, and standards for contact center calling campaigns. Proven ability to manage multiple priorities, address challenges, and deliver results in a fast-paced environment. Reliability, professionalism, and a proactive leadership style. #J-18808-Ljbffr

  • Contact Center Manager

    3 weeks ago

    Manila, Philippines IDP Education Ltd Full time

    About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian‑listed company, we operate in more than 50 countries around the world. Role Purpose and Key Accountabilities The Contact...

  • Contact Center Manager

    4 weeks ago

    Manila, Philippines IDP Education Ltd Full time

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. IDP Education Limited About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An...

  • Contact Center AI Solution Consulting Manager

    4 weeks ago

    Manila, Philippines Ayuda Business Management solution Inc Full time

    Qualification: ▪ 13+ years of experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). ▪ Passion for building leading class Google contact center solutions for clients ▪ Having thorough...

  • Contact Center AI Solution Consulting Manager

    3 days ago

    Manila, Philippines Ayuda Business Management solution Inc Full time

    Qualification: ▪ 13+ years of experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). ▪ Passion for building leading class Google contact center solutions for clients ▪ Having thorough...

  • Professional Services Contact Center Engineer

    3 weeks ago

    Manila, Philippines RingCentral Full time

    Professional Services Contact Center EngineerSay hello to possibilities.The Professional Services Contact Center Engineer at RingCentral will play a key role in the planning and development and functions of our contact center. This role will drive the implementation of RingCX and RCCC functionality within new Contact Center designs, builds, and training....

  • Genesys Contact Center

    1 week ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Position Summary:As a Custom Software Engineer, you will be responsible for developing tailored software solutions that address unique business requirements. Your day-to-day tasks will include coding, enhancing system components, and collaborating with team members to deliver scalable, high-performance applications using modern technologies and Agile...

  • Contact Center Team Lead

    2 weeks ago

    Manila, Philippines Capgemini Full time

    Capgemini Manila, National Capital Region, Philippines Contact Center Team Lead Job Description Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution....

  • Contact Center Senior Associate

    4 weeks ago

    , Metro Manila, Philippines Capgemini Full time

    Overview Join to apply for the Contact Center Senior Associate role at Capgemini . Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job...

  • Contact Center Process Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱200,000 - ₱250,000 per year

    Job Description The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties:Respond to customer inquiries...

  • Vessel Account Manager

    3 weeks ago

    Manila, Philippines Global Process Manager Inc. Full time

    About Garrets Garrets International operates as a division of the wrist group and represents one of the maritime industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarters in Nørresundby (Denmark), but also have branches in Romford...