Customer Retention Specialist

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 551 days ago

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

• Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships.
• Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings.
• Manage accounts from turnover of Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to final delivery of the property title in the vecino's name.
• Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
• Provide quarterly updates on project progress to vecinos.
• Act as a liaison between vecinos and internal teams to resolve issues efficiently.
• Ensure all communications comply with company standards, procedures, guidelines, and policies.
• Maintain accurate and up-to-date records in databases and monitoring systems for improved team efficiency and evaluation.
• Submit reports to the Team Lead as required.

Collection Support:

• Collaborate with the collection support group to ensure annual targets are met.
• Facilitate communication regarding bank loan application status.
• Proactively identify and reach out to accounts with delinquent payments or non-compliance with requirements.

Requirements

• Bachelor's degree in Business Administration, Customer Service, or related field (preferred)
• Minimum 1 year of experience in customer service or account management
• Excellent communication, interpersonal, and relationship-building skills
• Strong problem-solving and conflict resolution skills
• Highly organized and detail-oriented with a commitment to accuracy
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Positive attitude and passion for providing exceptional customer service

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people's lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

To view other vacancies we have, please check our website and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application. If you receive such requests, please call our office or drop us a message on our website.

Marketing Specialist - GREAT DEPOT INC

Muntinlupa, National Capital Region

Posted today

Job Description

Responsibilities :

• Conduct market research and analyze trends to identify new marketing opportunities
• Collaborate with internal teams to develop and monitor strategic marketing initiatives
• Write, proofread, and edit creative content across different mediums
• Develop and create marketing materials, such as sales and product collateral
• Assist in analyzing marketing data to shape future strategies
• Perform other duties when needed

Qualifications :

• Bachelor’s degree in marketing, business, or related field
• Proven experience as marketing specialist or similar role
• Well-organized and detail oriented
• Strong communication and writing skills
• Ability to work in a fast-paced environment

Schedule: 8 hour shift

Digital Marketing Specialist

Bacoor, Cavite 7TI Web Development Services

Posted 3 days ago

Job Description

Role: Digital Marketing Specialist

Salary: Php 40,000 - 50,000

Job type: Full-time

Work Schedule: 8 hours a day, 5 days a week (night shift)

Location: Work From Home

Responsibilities:

• Build and launch emails, landing pages, and popups using Ontraport and Wisepops
• Set up and manage marketing automations and email sequences
• Implement and manage A/B tests across funnels and pages
• Monitor performance metrics and recommend data-driven optimizations
• Troubleshoot and QA all funnel components prior to go-live
• Create and maintain marketing dashboards
• Deliver regular performance reports on campaigns
• Track key metrics and identify areas for improvement
• Manage integrations across tools (Zapier, Ontraport, Wisepops)
• Ensure systems are documented and workflows are up-to-date
• Collaborate to streamline backend delivery

Requirements:

• Proven backend marketing implementation experience
• Knowledge of Ontraport, Wisepops, Google Analytics
• Experience building landing pages and automations
• Strong analytical skills and data-driven mindset
• Attention to detail and ability to document SOPs
• Comfortable working autonomously

Benefits:

• SSS, PhilHealth, Pag-Ibig
• 13th Month
• HMO
• Paid Leave
• Maternity / Paternity Leave
• Severance Pay

Other Roles

• Trade Marketing Specialist – Kawit, Cavite
• Email Marketing Specialist – Remote
• Marketing Specialist – Mg Otis
• E-Commerce Marketing Specialist – Remote
• Graphics & Marketing Specialist (Part Time) – Remote
• Marketing Automation Specialist – 1770 Muntinlupa City

Note: This listing aggregates multiple marketing-related roles across various locations and employers. Each position has its own requirements and benefits. Confirm details with the posting company before applying.

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