Growth And Retention Marketing Assistant

Customer Retention Manager

Location: Taguig, National Capital Region

Pay: ₱ per year

Employer: Y HRXT consulting

Job Type: Full-time

Posted: 1 day ago

Job Description

The position will be responsible for leading key initiatives within the organization's consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate will possess strong expertise in loyalty strategies, a deep understanding of consumer behavior, with proven track record in developing and scaling effective customer loyalty programs and a value-driven customer experience that fosters long-term brand loyalty.

Requirements

• Bachelor\'s degree in Marketing, Business Administration, or a related discipline.
• Minimum of 3 years of experience in program or project management.
• Strong analytical capabilities with the ability to turn data into strategic insights.
• Proven project management skills, with experience handling multiple initiatives concurrently.
• Familiarity with CRM tools and loyalty program technologies.
• Excellent communication and interpersonal skills.
• Solid grasp of consumer behavior and best practices in loyalty program design.
• Demonstrated leadership in guiding teams and fostering a customer-focused culture to ensure program success.

Responsibilities

• Oversee and optimize the customer point-based loyalty system, ensuring timely enhancements and improvements.
• Manage and maintain the user interface and experience of the loyalty program website.
• Lead daily operations of the loyalty program, including reward tracking, customer segmentation, and development of personalized incentives.
• Continuously improve the customer experience by identifying ways to increase engagement, retention, and satisfaction through loyalty efforts.
• Administer the loyalty program budget while ensuring financial efficiency and impact.
• Collaborate with external partners and vendors to expand program offerings and ensure smooth execution of initiatives.
• Collect and utilize customer feedback to refine and upgrade the loyalty program.
• Keep abreast of industry trends and emerging practices in loyalty and retention to drive program innovation.
• Promote awareness of the loyalty program across multiple platforms, including social media, and effectively communicate its perks and benefits to customers.

Note: Some listings include region restrictions.

Location: Taguig, National Capital Region

Pay: ₱ per year

Employer: AUMTREND PH INC

Job Type: Full-time

Posted: 1 day ago

Job Description

Key Responsibilities:

• Customer Engagement: Directly interacting with customers via phone, email, or other channels to understand their needs and concerns.
• Problem Solving: Identifying and resolving issues that may lead to customer churn.
• Data Analysis: Analyzing customer behavior, feedback, and churn patterns to identify areas for improvement.
• Strategy Development: Developing and implementing retention strategies to improve customer satisfaction and loyalty.
• Communication: Clearly communicating with customers, internal teams, and stakeholders.

Qualifications

• 2–3+ years of BPO experience, preferably with Escalations or Retention experience
• Excellent communication and interpersonal skills
• Problem-solving skills
• Customer service experience
• Understanding of customer retention strategies
• Technical skills: Proficiency in CRM and other relevant software

Job Type: Full-time

Pay: Up to ₱40000 per month

Benefits: Health insurance

Location/Relocation: Taguig - reliable commute or relocate before starting work

Location: Makati City, PH

Job Type: Full-time

Posted: today

Job Description

Responsible for leading and developing a team of CRS to drive customer advocacy while meeting productivity and service level requirements. Priorities include leadership, customer advocacy, and retention program governance. Strong emphasis on coaching, performance reviews, and KPI management.

Qualifications

• College graduate; any 4-year degree (Business preferred)
• Minimum of 4-year experience in Life Insurance Industry, Customer Service, Financial or related field
• Experience with multiple channels in customer servicing (outbound calls, chat, etc.)
• Customer-focused, excellent leadership and interpersonal skills
• Knowledgeable in Life Insurance and VUL products and processes

Note: Listings may include regional restrictions.

Location: Makati City, PH

Job Type: Full-time

Posted: today

Job Description

We are looking for customer service professionals with a focus on retention. Roles include Customer Service Specialist II (US Voice Account), Retention and Renewals Specialist (US Voice Account), and Outbound Sales Specialist (US Voice Account) with performance bonuses.

Qualifications

• At least 1 year of BPO experience
• Strong communication skills; on-site night/shifts may be required

What we offer

• Competitive salary
• Health insurance
• Opportunities for career advancement
• Flexible work arrangements

This employer may not accept applicants from all regions.