Customer Retention Specialist

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region Black Pearl Consult

Posted 552 days ago

Job Description

Permanent

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

• Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships
• Address vecino inquiries, requests, and complaints through various channels, including email, phone, and in-person meetings
• Manage accounts from turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to final delivery of the property title in the vecino's name
• Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards
• Provide quarterly updates on project progress to vecinos
• Act as a liaison between vecinos and internal teams to resolve any issues efficiently
• Ensure all communications comply with company standards, procedures, guidelines, and policies
• Maintain accurate and up-to-date records in databases, goal trackers, and other monitoring systems for improved team efficiency and evaluation
• Submit reports to the Team Lead as required

• Collection Support: Collaborate with the collection support group to ensure annual collection targets are met
• Facilitate communication between vecinos and the collection support group regarding their bank loan application status
• Proactively identify and reach out to accounts with delinquent payments, unresponsiveness, or non-compliance with requirements

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or a related field (preferred)
• Minimum of 1 year of experience in customer service or account management
• Excellent communication, interpersonal, and relationship-building skills
• Strong problem-solving and conflict resolution skills
• Highly organized and detail-oriented with a commitment to accuracy
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and as part of a team
• Positive attitude and a passion for providing exceptional customer service

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people's lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

To view other vacancies we have, please check our website and follow us on our social media accounts

Disclaimer : Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application. If you receive such requests, please call our office or drop a message on our website.

7TI Web Development Services

Posted 4 days ago

Job Description

Role: Digital Marketing Specialist

Salary: Php 40,000 - 50,000

Job type: Full-time

Work Schedule: 8 hours a day, 5 days a week (night shift, 1:00 AM to 9:00 AM PH Time)

Location: Work From Home

Responsibilities

• Build and launch emails, landing pages, and popups using Ontraport and Wisepops
• Set up and manage marketing automations and email sequences
• Implement and manage A/B tests across funnels and pages
• Monitor performance metrics and recommend data-driven optimizations
• Troubleshoot and QA all funnel components prior to go-live
• Create and maintain marketing dashboards (Google Analytics, Ontraport, etc.)
• Deliver regular performance reports on campaigns, automations, and tests
• Track key conversion metrics and identify areas for improvement
• Manage and maintain integrations across tools (e.g., Zapier, Ontraport, Wisepops)
• Ensure systems are documented and workflows are always up-to-date
• Collaborate with the founder to streamline and systematize backend delivery

Qualifications

• Proven experience in backend marketing implementation—not just strategy
• Knowledge of Ontraport (or similar CRMs), Wisepops, and Google Analytics
• Comfortable building landing pages, setting up automations, and executing campaigns
• Strong analytical skills and ability to translate data into actionable insights
• Attention to detail and accuracy
• Familiarity with A/B testing tools and CRO
• Ability to create clear, documented SOPs for marketing systems and tasks
• Comfortable working autonomously and proactively managing deliverables

Benefits

• SSS, PhilHealth, Pag-Ibig
• 13th Month
• HMO
• Paid Leave (PTO or Sick Leave)
• Maternity / Paternity Leave
• Severance Pay

Posted today

Job Description

This remote position focuses on retention and CRM with Klaviyo and Postscript to drive revenue per recipient, engagement, and deliverability. It covers lifecycle marketing, segmentation, campaign calendars, and analytics across multiple DTC brands.

Company My Amazon Guy is a digital marketing agency with 500+ employees.

Key Responsibilities

• Manage email and SMS marketing across Klaviyo and Postscript for 3–4 DTC brands
• Define cadence, tone, segmentation, and performance targets for owned channels
• Build and optimize automated flows and customer segments
• Plan and execute 6–12+ campaigns per client
• Test subject lines, content, and offers via A/B testing
• Manage lead magnets and on-site capture forms
• Analyze post-send metrics and provide performance insights
• Provide data-driven insights to improve ROI
• Optimize funnel stages for revenue, engagement, and deliverability
• Collaborate with Brand Managers, Creative, and Tech teams
• Maintain campaign calendars and track performance

Requirements

• At least 1 year of hands-on experience with email and SMS marketing
• Proven track record of owning lifecycle flows and campaigns
• Deep understanding of segmentation, A/B testing, and personalization
• Strong copywriting and visual direction skills
• Familiarity with popup and list-building tools
• Analytical mindset with experience in performance reporting
• Ability to manage 3–4 brands simultaneously
• Highly organized with attention to detail
• Technical: dual monitor, 25 Mbps internet

Benefits

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent WFH
• Unlimited access to MAG School courses
• Work schedule in EST (Mon-Fri)
• Professional development opportunities

How to apply

You may follow up on your application by emailing us at (contact information not provided in source).

Remote

Company Staff Outsource Solutions

Position Overview

Develop and execute digital marketing strategies to maximize online visibility, attract customers, and increase conversions. Includes SEO/SEM and social media marketing.

Responsibilities

• Develop end-to-end digital marketing campaigns
• Optimize product listings and website content for conversion
• Conduct market research and monitor KPIs
• Manage paid advertising campaigns across Google Ads, Facebook, Instagram
• Use SEO strategies to improve rankings
• Collaborate with cross-functional teams
• Monitor KPIs and adjust strategies

Requirements

• Bachelor's degree in Marketing or related field
• Experience as an E-Commerce Marketing Specialist
• Knowledge of analytics tools and e-commerce platforms