Claims Administration Officer

3 days ago

Manila, Philippines SafetyCulture Full time

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth. Responsible for providing claims administration services to the Australian claims team. This ensures exceptional service, drives growth, and maximizes bottom-line profitability. The Claims Administration Officer will deliver an agile, flexible, responsive, and compliant service to support claims team members. Key Responsibilities Claim registration Claim allocation and assignment in line with company guidelines Preparation of claim payments as directed Claim Reconciliation Emailing payment remittances Spreadsheet maintenance Monitoring Claims Group email box Assigning and forwarding emails Other data entry Platform adoption emails and follow ups Required Skills & Experience Knowledge of the Insurance & Finance industry and familiarity with the general insurance claims lifecycle and terminology. Excellent communication (written and verbal) and strong interpersonal skills to build rapport and trust with both team members and customers. Proven ability to manage a high volume of tasks effectively, demonstrating strong time management and organizational diligence. High competency in accurate data entry and professional email correspondence. Driven by a genuine motivation and passion for helping others, with the patience and ability to listen actively to resolve complex issues. Location We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office. #J-18808-Ljbffr

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