Customer Support Specialist – US Healthcare
2 days ago
Location: SFS, OrtigasEmployment Type: Full-Time About the Role: We’re looking for a detail-oriented and empathetic Customer Support Specialist to join our growing team. In this role, you will serve as the first point of contact for customers, helping resolve billing, claims, and system-related inquiries while ensuring a high level of satisfaction. You’ll collaborate closely with internal teams to identify opportunities for process improvements and deliver an exceptional customer experience every time. Core Responsibilities Respond promptly and professionally to customer inquiries via phone and email Troubleshoot and resolve billing, claims, and system-related issues Follow up with customers to confirm complete resolution of open issues Clearly explain products, services, policies, and procedures to customers Accurately document all interactions and feedback in the CRM system (HubSpot) Escalate complex or unresolved issues to appropriate internal teams Collaborate with cross-functional teams to improve processes and enhance the overall customer experience Monitor recurring customer concerns and provide actionable insights for service or process improvements Maintain up-to-date knowledge of products, services, and industry best practices Experience and Skills Minimum 2 years of experience in a customer-facing or customer support role Experience with HubSpot or similar CRM/ticketing systems preferred Excellent verbal and written communication skills Strong problem-solving and organizational abilities Knowledge of the medical industry and familiarity with medical terminology Proven ability to manage time effectively and meet deadlines Comfortable working independently while also being a collaborative team player Education and Qualifications High school diploma required Associate’s or bachelor’s degree in healthcare administration, Business, Communications, or a related field preferred Why Join Us? Opportunity to make a meaningful impact in the healthcare sector Supportive, collaborative team culture Continuous learning and professional development Competitive compensation and benefits package #J-18808-Ljbffr
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Registered Pharmacist
12 hours ago
, Metro Manila, Philippines Access Healthcare Full timeSourcing Specialist at Access Healthcare Services Role Description We are seeking a Registered Pharmacist with strong clinical knowledge and experience to join our healthcare team. The ideal candidate will be responsible for evaluating medication requests, ensuring compliance with payer guidelines, and facilitating the timely approval of prescriptions. This...
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Hiring: Customer Service Representative
2 weeks ago
, , Philippines Strategic Office Support Full timeHiring: Customer Service Representative (Healthcare) 2 days ago Be among the first 25 applicants Direct message the job poster from Strategic Office Support Talent Acquisition Specialist | Registered Business Professional Now Hiring: Healthcare Support Associate Shifting Schedule | Aligns with U.S. Client Hours Ready to take your healthcare career to the...
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Customer Support Specialist
3 weeks ago
, Metro Manila, Philippines SMS Global Technologies Inc. Full timeJoin Our Dynamic Medical Solutions Team as Customer Support Specialist! SMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional...
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Healthcare Customer Support Specialist
2 days ago
Manila, Philippines METACOM Full timeJob Description: Join a team that makes a difference by providing reliable assistance to members with their medical healthcare insurance needs. As a Healthcare Customer Support Specialist, you will handle inquiries, guide customers through their benefits, and deliver quality support to ensure a seamless experience. This role offers a competitive salary of...
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Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱600,000 - ₱800,000 per yearLocation: SFS, OrtigasEmployment Type: Full-TimeAbout the Role:We're looking for a detail-oriented and empathetic Customer Support Specialist to join our growing team. In this role, you will serve as the first point of contact for customers, helping resolve billing, claims, and system-related inquiries while ensuring a high level of satisfaction. You'll...
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Customer Service Representative
4 days ago
, , Philippines Strategic Office Support Full timeCustomer Service Representative - Healthcare Associate Position Details Seniority level: Entry level Employment type: Full-time Industry: Outsourcing and Offshoring Consulting Location: IT Park, Cebu, Philippines About the Opportunity At Strategic Office Support, Inc. , we collaborate with leading U.S. healthcare organizations to provide world‑class...
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Customer Service Representative
1 week ago
, , Philippines Strategic Office Support Full timeCustomer Service Representative / Healthcare Associate Now Hiring: Healthcare Support Associate Shifting Schedule | Aligns with U.S. Client Hours Ready to take your healthcare career to the next level? Strategic Office Support, Inc. partners with leading U.S. healthcare providers to deliver exceptional administrative and operational support. Join our growing...
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Customer Support Specialist
2 days ago
Ortigas, Metro Manila, Philippines SMS Global Technologies Inc. Full time ₱900,000 - ₱1,200,000 per yearJoin Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...
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Customer Service Representative: Sales
3 weeks ago
, Metro Manila, Philippines Transpeed Communications Full timeJob Description Transpeed Communications is seeking a passionate and results-driven Inside Sales Specialist to join our growing team this November 2025 . As an Inside Sales Specialist, you will be responsible for connecting with potential clients and patients, understanding their needs, and guiding them toward the right healthcare and wellness solutions....
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Product Support Specialist
4 weeks ago
, Metro Manila, Philippines LeapFroggr Full timeOverview We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we\'re looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence. Responsibilities Customer Service...
