CSR – US Healthcare
2 weeks ago
Location: SFS, OrtigasEmployment Type: Full-Time About the Role: We’re looking for a detail-oriented and empathetic Customer Support Specialist to join our growing team. In this role, you will serve as the first point of contact for customers, helping resolve billing, claims, and system-related inquiries while ensuring a high level of satisfaction. You’ll collaborate closely with internal teams to identify opportunities for process improvements and deliver an exceptional customer experience every time. Core Responsibilities Respond promptly and professionally to customer inquiries via phone and email Troubleshoot and resolve billing, claims, and system-related issues Follow up with customers to confirm complete resolution of open issues Clearly explain products, services, policies, and procedures to customers Accurately document all interactions and feedback in the CRM system (HubSpot) Escalate complex or unresolved issues to appropriate internal teams Collaborate with cross-functional teams to improve processes and enhance the overall customer experience Monitor recurring customer concerns and provide actionable insights for service or process improvements Maintain up-to-date knowledge of products, services, and industry best practices Experience and Skills Minimum 2 years of experience in a customer-facing or customer support role Experience with HubSpot or similar CRM/ticketing systems preferred Excellent verbal and written communication skills Strong problem-solving and organizational abilities Knowledge of the medical industry and familiarity with medical terminology Proven ability to manage time effectively and meet deadlines Comfortable working independently while also being a collaborative team player Education and Qualifications High school diploma required Associate’s or bachelor’s degree in healthcare administration, Business, Communications, or a related field preferred Why Join Us? Opportunity to make a meaningful impact in the healthcare sector Supportive, collaborative team culture Continuous learning and professional developmentCompetitive compensation and benefits package #J-18808-Ljbffr
-
Healthcare CSR
2 weeks ago
Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱25,000 - ₱33,000 per yearWe're Hiring: Customer Service Representative (Healthcare/Medical Account) Onsite | Night Shift | Competitive SalaryAre you a seasoned CSR professional with a passion for healthcare and helping others? We're looking for a dedicated Customer Service Representative to join our team and support a leading Healthcare/Medical Account. Role Overview:As a CSR...
-
Spanish Bilingual CSR | Healthcare
2 weeks ago
, Metro Manila, Philippines ROJO Workforce Full timeROJO Workforce is looking for a skilled and dedicated Spanish Bilingual CSR to join our team in providing exceptional support to one of our valued clients. The Spanish Bilingual CSR must thrive in a fast-paced environment, solve complex and non‑traditional challenges while maintaining compliance with company policies. We seek a highly patient and...
-
Registered Pharmacist
3 weeks ago
, Metro Manila, Philippines Access Healthcare Full timeSourcing Specialist at Access Healthcare Services Role Description We are seeking a Registered Pharmacist with strong clinical knowledge and experience to join our healthcare team. The ideal candidate will be responsible for evaluating medication requests, ensuring compliance with payer guidelines, and facilitating the timely approval of prescriptions. This...
-
Healthcare Accounts – CSR Openings
4 weeks ago
, Metro Manila, Philippines Global Group Innovative Services, Inc. Full timeHealthcare Accounts – Multiple Openings CSR Work Locations: Muntinlupa, Taguig, Quezon City, Work Setup: Onsite (RTO) | Night Shift / Graveyard Available Roles 1. RCM (AR Collections) Responsibilities: Read and interpret payment dispute contracts Work on the Provider side Verify claim status and collect unpaid claims from insurance Process claim payments...
-
Claims Representative
4 weeks ago
, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full timeEastvantage is urgently hiring Customer Support Specialists for our Healthcare – Claims Processing Account . If you're passionate about helping others, detail-oriented, and ready to thrive in a dynamic environment, we want you on our team! What You'll Do: Handle inbound and outbound calls related to healthcare claims Assist members and providers with claim...
-
Customer Care Specialist
2 weeks ago
, , Philippines Maxicare Healthcare Corporation Full timeOverview Join to apply for the Customer Care Specialist role at Maxicare Healthcare Corporation . Responsibilities Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members Screens assess and process availment cases based on procedures and benefit applications guidelines Responds to inquiries and...
-
HEALTHCARE CSR
4 weeks ago
, Metro Manila, Philippines MED-METRIX INTERNATIONAL PH-I, INC. Full timeJoin our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med‑Metrix! SCHEDULE: Mondays to Fridays (1pm to 5pm), except for Philippine Holidays. Experience these exceptional...
-
, Metro Manila, Philippines Omega Healthcare Management Services Inc. Full timeJob Description The Healthcare Executive is a key member of the administrative team, supporting the Revenue Cycle Department and handling calls and tasks that are critical to the daily operations. Responsibilities In addition to the above, the Healthcare Executive is expected to: Assist patients and administrative staff by verifying benefits, claim status,...
-
CSR - Healthcare Account
2 weeks ago
Metro Manila, Philippines VCC Link, Inc. Full timeJob Description Requirements -Onsite - Eastwood (Quezon City) | Ortigas | Mandaluyong | Pasig | Pasay -College graduate or undergraduate with excellent communication skills -Minimum 1 year Healthcare experience (Voice) -Willing to work onsite during night shifts Description -Provide excellent customer service to healthcare clients and patients. -Respond to...
-
Urgent: Team Leader
4 weeks ago
, Metro Manila, Philippines Omega Healthcare Management Services Inc. Full timeJob Title: Team Leader Healthcare | Ortigas, Pasig The Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work...