Call Quality Assurance Specialist
2 weeks ago
Company Overview:Med Supply US is a leading provider of durable medical equipment, specializing in continuous glucose monitors (CGMs) and catheters. Our mission is to enhance the quality of life for individuals with chronic conditions by providing high-quality products and unparalleled support. We value the expertise of healthcare professionals who can amplify our reach and impact in diabetes care.About the Role:We are looking for a Call Quality Assurance Specialist to ensure the highest standards in our customer interactions. This role focuses on monitoring, auditing, and improving the quality of agent calls within our Intake Team and Doctor Relations Team. Additionally, this position will contribute to training and optimizing AI-assisted call systems to enhance customer service performance.Key Responsibilities:Develop and implement call quality assurance policies and procedures to maintain high service standards.Monitor and audit call recordings to assess agent performance, compliance, and customer satisfaction.Provide constructive feedback and coaching to agents to improve communication, compliance, and service quality.Collaborate with the AI development team to train, refine, and evaluate AI-assisted call interactions.Use call analytics tools to track trends, identify gaps, and recommend process improvements.Prepare and present reports on call quality performance and improvement initiatives.Train staff on quality standards, best practices, and AI-assisted customer service enhancements.Stay up to date with BPO call monitoring best practices and healthcare service regulations.Qualifications:Proven experience in call quality auditing within a BPO, healthcare, or customer service setting.Strong understanding of call handling, compliance, and customer service best practices.Experience using QA tools, call analytics platforms, and reporting dashboards.Ability to analyze call data trends and implement quality improvements.Excellent communication, coaching, and interpersonal skills.Familiarity with AI-driven customer service tools is a plus.Ability to work independently and collaboratively in a fast-paced startup environment.Why Join Us?Be part of a growing startup in the healthcare industry.Work in a remote, flexible environment.Opportunity to shape the QA process and AI training initiatives.Competitive salary and career growth opportunities.If you have a passion for improving call quality, training AI call systems, and enhancing customer service performance, we’d love to hear from you
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Quality Assurance Specialist
2 weeks ago
Manila, National Capital Region, Philippines Salmon Group Ltd Full time ₱250,000 - ₱500,000 per yearSalmon – Who We Are and What We DoSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval).Salmon was...
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Quality Assurance Specialist
4 weeks ago
, Metro Manila, Philippines Salmon Group Ltd. Full timeSalmon – Who We Are and What We Do Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was...
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Quality Assurance Specialist
2 weeks ago
, Metro Manila, Philippines Salmon Group Ltd Full timeSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was founded by three Co-founders who built...
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Software Quality Assurance Specialist
3 weeks ago
Manila, Philippines Shoppable Business Full timeJoin to apply for the Software Quality Assurance Specialist role at Shoppable Business About The Job The Software Quality Assurance Specialist is responsible for performing quality assurance audits and ensures product integrity. The QA Specialist controls, monitors, and proposes measures to correct or improve the final products and processes to meet...
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Quality Assurance Specialist
2 weeks ago
Manila, National Capital Region, Philippines 3b536e3b-7daf-4a6b-815f-b9617e8b25d9 Full time ₱250,000 - ₱750,000 per yearCompany DescriptionSince 2019, AF Hospitality has been transforming Metro Manila's dining experiences with innovative concepts such as a mano, Ramen Ron, and Steak & Frice. Dedicated to creating unique culinary moments, our focus extends beyond great food to delivering exceptional service that makes every guest feel truly at home. As a growing community, we...
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Quality Assurance Specialist
2 weeks ago
, Metro Manila, Philippines Libanet KSA Full timeJoin to apply for the Quality Assurance Specialist role at Libanet KSA LIBANET KSA has been a leader in the Airport and Aircraft Service Industry since 1997, delivering Ground Handling support to over 16 airports across the MENA region. Servicing more than 12,000 aircraft monthly, the company also operates a robust facilities management (FM) division. While...
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Quality Assurance Specialist
4 weeks ago
Manila, Philippines ECAM Full timeOverview ECAM is looking for talented individuals like you! Be the next Quality Assurance Specialist . ECAM’s Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action...
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Quality Assurance Specialist
2 weeks ago
Manila, National Capital Region, Philippines Verz Design Full time $60,000 - $96,000 per yearAbout UsVerz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Quality Assurance Specialist to join our team and contribute to our growth in the digital space.Job SummaryWe are seeking a detail-oriented and proactive Quality...
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Quality Assurance Associate
3 weeks ago
, Metro Manila, Philippines Salmon Group Ltd Full timeQuality Assurance Associate Salmon Group Ltd – a fast‑growing consumer fintech group founded in July 2022, headquartered in the Philippines. We’re building a 24/365 fintech business that empowers millions of Filipinos with reliable, high‑quality financial access. About the Role As a Quality Assurance Specialist, you will help drive excellence in...
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quality assurance specialist
2 weeks ago
Novaliches, Metro Manila, Philippines Sysu International, Inc. Full time ₱900,000 - ₱1,200,000 per yearJob Summary:The SENIOR QUALITY ASSURANCE SPECIALIST will be responsible in supporting Quality Assurance activities related to the development, implementation and maintenance of Quality systems such as document control and compliance with applicable regulatory requirements.Duties and Responsibilities:Process requests for document creation / revisions.Prepare...
