System Administrator L2
4 weeks ago
Overview The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment. Work Arrangement: Work From Home Schedule: Rotating Shift Location: Cebu Employment Type: Full-time Salary: ₱80,000 – ₱100,000 Responsibilities Resolve Level 1 and Level 2 incidents and follow escalation protocols Continuously review all tickets and statuses in your queue Respond promptly to colleagues, end users, and partners Follow company, partner, and customer security protocols at all times Assess tickets, escalate when necessary, and document steps thoroughly Ensure issues are fully resolved and verified with customers before closing tickets Attend appointments and meetings on time Set clear expectations with colleagues, partners, and end users Communicate clearly via chat, email, and phone using professional language Keep users updated frequently and provide proactive follow-ups Deliver warm, friendly, and solution-focused customer service Record all time spent on issues against relevant tickets Update notes with clear, detailed, and secure information Ensure consistent communication with end users, partners, and colleagues Avoid disclosing sensitive internal information Enhance knowledge by reviewing escalated tickets and documentation Attend webinars and training sessions to strengthen technical skills Share knowledge, tips, and best practices with colleagues Engage in self-paced learning to develop expertise Level 1 Incident Examples Credential management (password resets, account unlocks) Microsoft Windows, Office, and Office 365 desktop support User connectivity and application support New user setup and deactivation in AD/Azure AD and Office 365 VPN account setup and email configuration Device provisioning (workstations, laptops, smartphones) Virus/malware scanning and general performance optimization Level 2 Incident Examples Partial service outages affecting subsets of staff Server-level support impacting limited users Group permissions and printer support Troubleshooting desktop/terminal server applications Proactive server maintenance and monitoring Qualifications Minimum IT diploma level education and relevant Microsoft IT certification Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills Minimum 2 years in a B2B IT support role Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams Strong customer service skills and fluent verbal/written English Certifications (e.g., Microsoft, Cisco) are a plus Candidates with attached CV and relevant experience will be considered for a phone interview. #J-18808-Ljbffr
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Salesforce Systems Administrator
1 week ago
Parañaque, Philippines DOXA Talent Full timeAt DOXA, we are dedicated to connecting businesses with top‑tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly. About DOXA Our company fosters a vibrant and supportive team culture that prioritizes...
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Systems and Technology Administrator
7 days ago
Parañaque, Philippines Zendesk Full timeOverview The Systems and Technology Administrator oversees technology related to access control, CCTV, and select intelligence technologies. This role reports to the Systems and Technology Lead and supports regional GSS managers, the Global Security Operations Center, and other internal stakeholders with the physical security systems that are used as part of...
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Database Administrator
1 week ago
Parañaque, Philippines HawodTech Solutions Full timeBuild database systems of high availability and quality depending on application design Design and implement database in accordance with end users' information Define, manage, and optimize database access (user/security maintenance) Implement backup configuration standards Establish a disaster recovery protocol Minimize database downtime and manage...
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Salesforce Administrator
3 days ago
Parañaque, Philippines Sweep Full timeSweep National Capital Region, Philippines Sweep is an AI workspace for Salesforce metadata that makes complex configurations simple to see, govern, and scale. Our metadata agents keep context alive so AI delivers real business value. The result: clarity, control, and speed — by design. What will you do at Sweep? We’re looking for a Salesforce Admin who...
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Administrative Specialist/Assistant
2 weeks ago
Parañaque, Philippines Dreampool Construction Services Full timeResponsibilities Provide administrative support to ensure efficient operations. Manage correspondence, and office supplies. Assist in project organization and documentation. Communicate effectively with team members and clients. Maintain filing systems and data entry accuracy. Inventory management End to end recruitment Qualifications Bachelor's Degree in HR...
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Senior Supervisor, IT Systems Audit
4 weeks ago
Parañaque, Philippines Solaire Resort Full timeOverview Responsible for developing, executing, and reporting on a comprehensive internal audit program to evaluate the effectiveness, efficiency, and compliance of business units, systems, and processes. A. Internal Audit Services Conducts assessments through interviews, reviews, walkthroughs, and documentation. Develops work programs and uses data...
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E-Commerce Administrative Assistant
7 days ago
Parañaque, Philippines TalentPop App Full timeJoin to apply for the E-Commerce Administrative Assistant role at TalentPop App At TalentPop App , we empower fast‑growing brands by providing world‑class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail‑oriented E-Commerce Administrative Assistant with strong online experience....
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Marketing Administrative Assistant
3 weeks ago
Parañaque, Philippines FBS Inc. Full timeFBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests. Our team consists of more than 600 professionals from 15 countries. As for the company’s...
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Administrative Specialist/Assistant
2 weeks ago
Parañaque, Philippines Zienac Pharmaceutical Trading Full timeJOB POSITION: OFFICE SECRETARY Overview Office Secretary plays a crucial role in ensuring the smooth operation of an organization’s administrative tasks. This position is often the backbone of the office environment, providing vital support to various departments and management. The impact of this role is significant, as it helps streamline processes,...
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Administrative Assistant
1 week ago
Parañaque P, Philippines Colliers Full time ₱360,000 per yearKey Responsibilities:Provide comprehensive administrative and clerical support to the Property or Building Manager.Prepare, manage, and maintain correspondence, reports, and other essential records with accuracy and confidentiality.Coordinate and communicate effectively with tenants, contractors, and vendors to ensure timely completion of service requests...