Service Center Manager

4 weeks ago

Mandaluyong, Philippines Jan BC Mobile Inc. Full time

Job description: Service Center Manager Responsibilities: Oversee service center processes and ensure that the service center's operations are running smoothly Perform administrative tasks, such as managing and updating sales reports, keeping track of service order statuses, and tracking parts inventory. Manage all service employees and monitor their performance (technicians, customer service representatives, admin, parts custodians) Ensure that all service center KPIs are attained and properly managed Coordinates with principal on all service center-related matters Handle escalated customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Help in training of new employees in company procedures. Maintain a strong working knowledge of industry regulations, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes. Requirements: A Bachelor's degree Previous sales and management experience will be preferred. Strong mobile phone industry knowledge. Technical knowledge is a plus. Excellent leadership, communication, sales, and customer service skills. Computer literacy and good organizational skills. Strong creative thinking and problem-solving skills. The ability to work under pressure and handle stress. Job Types: Full-time, Permanent Benefits: Additional leave Company events Employee discount Schedule: 8 hour shift Day shift Holidays Overtime Weekends Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Mandaluyong: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's #J-18808-Ljbffr

  • Service Center Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Jan BC Mobile Inc. Full time ₱300,000 - ₱600,000 per year

    Job description:Service Center Manager Responsibilities:Oversee service center processes and ensure that the service center's operations are running smoothlyPerform administrative tasks, such as managing and updating sales reports, keeping track of service order statuses, and tracking parts inventory.Manage all service employees and monitor their performance...

  • CRM Manager I Contact Center Head

    3 weeks ago

    Mandaluyong, Philippines HRTX Full time

    About the job CRM Manager I Contact Center Head (Telco) Location: Mandaluyong, On-site, Morning Shift Benefits: Car Plan + 14th month We are seeking an experienced and strategic Contact Center Management Head to lead and elevate multi-channel customer service operations for a well-established organization. This role is ideal for a proven leader who can drive...

  • Contact Center Management Head

    45 minutes ago

    Mandaluyong City, National Capital Region, Philippines HRTX consulting Full time ₱1,200,000 - ₱1,800,000 per year

    Location: Mandaluyong, On-site, Morning ShiftBenefits: Car Plan + 14th monthWe are seeking an experienced and strategic Contact Center Management Head to lead and elevate multi-channel customer service operations for a well-established organization.This role is ideal for a proven leader who can drive performance excellence, optimize customer experience...

  • Contact Center Management Head

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines HRTX Full time ₱1,500,000 - ₱3,000,000 per year

    Work Schedule: Dayshift Location: Mandaluyong Industry: Media IndustryThe Contact Center Management Head leads and supervises all aspects of customer care, including handling escalations, fulfillment, technical field support, and branch or customer experience center operations. This role focuses on creating strategies to achieve key performance metrics and...

  • Contact Center Management Head

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines HRTX Full time ₱2,000,000 - ₱2,500,000 per year

    Work Schedule: DayshiftLocation: MandaluyongIndustry: Media IndustryThe Contact Center Management Head leads and supervises all aspects of customer care, including handling escalations, fulfillment, technical field support, and branch or customer experience center operations. This role focuses on creating strategies to achieve key performance metrics and...

  • Service Delivery Specialist- Managed Security Operations Center

    60 minutes ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business System Full time ₱400,000 - ₱800,000 per year

    he Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely escalation...

  • HR Admin Assistant

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱250,000 - ₱500,000 per year

    Company DescriptionPower Mac Center, established in August 1994, is a leading Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center, and Authorized Service Provider in the Philippines. With over 25 years of experience, Power Mac Center has become a trusted retailer and service provider of Apple products, boasting 26 retail stores...

  • Talent Acquisition Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱25,000 per year

    Company DescriptionPower Mac Center is the premier Apple partner in the Philippines, established in August 1994. As a recognized Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center, and Authorized Service Provider, Power Mac Center serves as both a reliable retailer and service provider of Apple products. With over 26 retail...

  • Human Resources Administrative Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱250,000 - ₱350,000 per year

    Company DescriptionPower Mac Center, founded in 1994, is the Philippines' premier Apple Premium Reseller, Authorized Education Reseller, Training Center, and Service Provider. With over 25 years of experience in the Apple business, it operates more than 26 retail stores nationwide to provide innovative Apple products, premium accessories, and unparalleled...

  • Call Center Agent

    4 weeks ago

    Mandaluyong, Philippines AD Virtual Solutions Full time

    Get AI-powered advice on this job and more exclusive features. Looking for a reliable work‑from‑home job with excellent earning potential? We’re hiring Remote Call Center Agents to join our growing team! Enjoy the comfort of your home while earning a competitive income. Why Join Us Comprehensive Training Provided: No prior call center experience? No...