Service Center Manager

15 hours ago

Mandaluyong, Philippines Jan BC Mobile Inc. Full time

Job description: Service Center Manager Responsibilities: Oversee service center processes and ensure that the service center's operations are running smoothly Perform administrative tasks, such as managing and updating sales reports, keeping track of service order statuses, and tracking parts inventory. Manage all service employees and monitor their performance (technicians, customer service representatives, admin, parts custodians) Ensure that all service center KPIs are attained and properly managed Coordinates with principal on all service center-related matters Handle escalated customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Help in training of new employees in company procedures. Maintain a strong working knowledge of industry regulations, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes. Requirements: A Bachelor's degree Previous sales and management experience will be preferred. Strong mobile phone industry knowledge. Technical knowledge is a plus. Excellent leadership, communication, sales, and customer service skills. Computer literacy and good organizational skills. Strong creative thinking and problem-solving skills. The ability to work under pressure and handle stress. Job Types: Full-time, Permanent Benefits: Additional leave Company events Employee discount Schedule: 8 hour shift Day shift Holidays Overtime Weekends Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Mandaluyong: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's #J-18808-Ljbffr

  • Service Center Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Jan BC Mobile Inc. Full time ₱300,000 - ₱600,000 per year

    Job description:Service Center Manager Responsibilities:Oversee service center processes and ensure that the service center's operations are running smoothlyPerform administrative tasks, such as managing and updating sales reports, keeping track of service order statuses, and tracking parts inventory.Manage all service employees and monitor their performance...

  • Service Delivery Specialist- Managed Security Operations Center

    2 weeks ago

    Mandaluyong, Philippines Microgenesis Business Systems Full time

    Overview The Service Delivery Specialist (SDS) for the Managed Security Operations Center (MSOC) is responsible for ensuring the consistent and effective delivery of managed security services to clients. Reporting directly to the MSOC Manager, this role serves as the communication bridge between clients and internal SOC teams—ensuring alignment, timely...

  • Sr. CRM Manager

    3 weeks ago

    Mandaluyong, Philippines HRTX Full time

    Key Responsibilities: Customer Care Operations: Oversee and ensure high-quality performance across: (Technical Field Support, Brand and Customer Experience Center Operations & Escalation and Fulfillment. Develop and execute strategic plans to meet and exceed service KPIs including resolution rate, satisfaction scores, and churn reduction.Benchmark across...

  • Sr. CRM Manager

    2 weeks ago

    Mandaluyong, Philippines HRTX Full time

    Key Responsibilities: Customer Care Operations: Oversee and ensure high-quality performance across: (Technical Field Support, Brand and Customer Experience Center Operations & Escalation and Fulfillment. Develop and execute strategic plans to meet and exceed service KPIs including resolution rate, satisfaction scores, and churn reduction. Benchmark across...

  • Call Center Assistant Operations Manager

    2 weeks ago

    Mandaluyong, Philippines Viventis Search Asia Full time

    Job Title: Senior Supervisor – Healthcare Account (Call Center/BPO) Work Setup: Onsite Schedule: Night Shift Employment Type: Full-time About the Role We are looking for an experienced Senior Supervisor to lead a high-performing healthcare support team in a call center/BPO environment. The ideal candidate has a solid background in healthcare account...

  • Service Support Coordinator I

    1 week ago

    Mandaluyong, Philippines Jocson College Inc. Full time

    Service Support Coordinator I (Customer Resolution Center) APPLY NOW Vertiv Philippines National Capital Region (NCR), Mandaluyong City At least 1 year(s) of working experience in the related field is required for this position. Candidate must possess at least a Bachelor's/College Degree on Business Studies/Administration/Management. Fresh Grad / Entry Level...

  • Talent Acquisition Assistant

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱400,000 - ₱600,000 per year

    Company DescriptionPower Mac Center, established in August 1994, is a recognized Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center, and Authorized Service Provider in the Philippines. With over 25 years of experience, Power Mac Center has become a reliable retailer and service provider of Apple products, operating 26 retail...

  • HR Admin Assistant

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱250,000 - ₱500,000 per year

    Company DescriptionPower Mac Center, established in August 1994, is a leading Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center, and Authorized Service Provider in the Philippines. With over 25 years of experience, Power Mac Center has become a trusted retailer and service provider of Apple products, boasting 26 retail stores...

  • Talent Acquisition Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Power Mac Center Full time ₱25,000 per year

    Company DescriptionPower Mac Center is the premier Apple partner in the Philippines, established in August 1994. As a recognized Apple Premium Reseller, Authorized Education Reseller, Authorized Training Center, and Authorized Service Provider, Power Mac Center serves as both a reliable retailer and service provider of Apple products. With over 26 retail...

  • Call Center Assistant Operations Manager

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Viventis Search Asia Full time ₱300,000 - ₱600,000 per year

    Job Title: Senior Supervisor – Healthcare Account (Call Center/BPO)Work Setup: OnsiteSchedule: Night ShiftEmployment Type: Full-timeAbout the Role:We are looking for an experienced Senior Supervisor to lead a high-performing healthcare support team in a call center/BPO environment. The ideal candidate has a solid background in healthcare account...