Billing Analyst, Customer Care

Billing Analyst Customer Care Jobs in Manila

Makati City, National Capital Region ₱ - ₱

Y Booth and Partners

Posted 1 day ago

Job Description

Overview

Spirit Technology Solutions specializes in delivering business IT solutions, designed to service a wide range of clientele, from small businesses to large corporate organizations. Spirit provides a broad range of technical services, across multiple technologies. The teams are skilled in engineering, optimization, and management of client infrastructure. We are a dynamic, growing organization and this is a great opportunity to join us at a fascinating time for the business.

Purpose of role

The IT Helpdesk Analyst are the first responders for client support, either by ticket or phone. Systems technicians will answer calls, document client request details, perform initial troubleshooting, and escalate where required. They will follow set escalation procedures incident, service request management and time recording.

Essential attributes for success

• Proficient in both verbal and written communication & Microsoft Office
• A keen interest in IT and Telecommunications

Requirements

Desirable attributes for success

• 1-2 years' experience in a similar role
• Experience with ITSM Tools and methodologies
• Relevant IT qualifications, Industry and ITIL certifications
• Experience with remote support, offering end-user support to clients, within a Remote Desktop Services environment
• Working knowledge and experience with Microsoft 365, Hyper-V, Microsoft Exchange
• Server & Network management
• Familiar with Active Directory and Group Policy
• Understanding of networking fundamentals and diagnostic processes
• Must be willing to work on shifting schedule

Essential Qualifications, Skills & Required Knowledge

• A winning can-do attitude
• Client experience orientated, with a high attention to detail
• An all-rounded team player that relishes working with a like-minded team where accuracy, hard work and a sense of humor is encouraged.

Personal qualities and attributes

• Ability to work and function in a small team environment with the ability to prioritize workload appropriately
• Ability to work unsupervised and use initiative
• High level of integrity and excellent decision-making skills
• High level of interpersonal skills

Benefits

WHAT WE OFFER:

• Work-from-home setup
• Great Place to Work-Certified Company
• Premium HMO
• Holistic employee experience
• Rewards and incentives
• Monthly engagement activities
• Career advancement opportunities
• Paid referral program

Posted today

Technical Helpdesk Analyst

Taguig, National Capital Region Atos

Posted today

Job Description

Job Highlights

• Career Advancement
• HMO & Life Insurance
• Start ASAP

QUALIFICATIONS

• At least 2 years completed in a tertiary, diploma or vocational course
• At least 1 year BPO experience
• Excellent English communication skills
• Willing to work on shifting schedule
• Willing to work on-site in Taguig

JOB RESPONSIBILITIES

• Provide first-level technical support and resolve IT-related issues
• Troubleshoot hardware, software, and network concerns
• Log, track, and manage service requests in the system
• Escalate complex issues to higher-level support teams
• Deliver excellent customer service to internal and external clients

Other offerings include health insurance, life insurance, paid training, and opportunities for promotion.

IT Helpdesk Analyst L1-L2

IT By Design

Work Setup: Night Shift and 100% Onsite

What We're Looking For

Experienced, customer-focused professional with strong communication and hands-on technical know-how. You thrive in dynamic environments, take ownership of issues, and deliver service with empathy and urgency.

Qualifications & Experience

• Bachelor's degree (required)
• Minimum 2 years of experience in IT Service Desk, Tech Support, or related roles
• Experience supporting international clients (US, EMEA, AUS)

Key Responsibilities

• Diagnose and resolve Windows 10, desktop OS, and network issues
• Install, configure, and troubleshoot Microsoft 365 and Office applications
• Work within Active Directory environments
• Ensure issues are documented and resolved per SLAs
• Strong communication skills; team collaboration with ability to work independently
• Flexible to work any shift in a 24/7 environment
• On-site work and ongoing learning

What We Offer

• Competitive compensation
• Full HMO from day one (including dependents)
• 13th Month Pay + Performance Bonus
• Night shift differential, holiday pay
• Government benefits (SSS, PhilHealth, HDMF)
• Comprehensive training & skill development

Travelport – Helpdesk/API Analyst

Travelport, Manila

Posted today

How you’ll make an impact

Provide first level support for Travelport API products and Travelport Helpdesk across all channels (phone, web, chat, email).

Your role in action

• Resolve incidents and provide API and Host support across Travelport products
• Escalate issues per Travelport procedures and document in Incident Management System
• Promote self-service options like MyTravelport

Could this be you?

• Experience in travel, GDS (Galileo or others) preferred
• Strong customer relationship skills and English proficiency

Benefits include competitive salary, holidays, hybrid model, and training. Equal opportunity employer.

Customer Service – Genpact

Pasig City, National Capital Region ₱ - ₱

Posted 1 day ago

Role: Process Developer, Customer Service (English)

Responsibilities

• Receive and respond to calls, emails, and chats; capture information
• Support customer inquiries with empathy regarding financial products/services
• Resolve issues and maintain records
• Communicate solutions and recommendations to clients
• Stay up to date with offerings and meet performance metrics
• Client account management to drive advocacy

Qualifications

• High school or senior high graduate
• Customer service experience in financial services preferred
• Strong written and verbal communication, numeracy and problem-solving
• Ability to work in fast-paced environment with high inquiry volume
• Open to flexible schedule, including evenings/weekends

Genpact is an Equal Opportunity Employer and does not charge fees to apply.

Customer Service – Crescendo Staffing and Business Consulting Inc.

Pasig City, National Capital Region ₱ - ₱

Posted 1 day ago

Job Description: Ongoing over the phone interview; non-voice account; Bridgetown site; 26k package; incentives; HMO; paid trainings; night differential.

Qualifications: at least 6 months call center experience; SHS/Undergraduate/Associate/College Graduate; tips/guides provided until final interview.

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