[URGENT] Senior Customer Experience Associate WFH
4 days ago
Contractual: 5 months Work-From-Home setup (report on-site ONCE A MONTH only) Location: Muntinlupa – Cavite Expressway (MCX) Rotunda, Brgy. Poblacion, 1776 Muntinlupa City Work Schedule: Mondays to Fridays, 6:00 AM – 3:00 PM Weekend work may be required depending on business needs Possible overtime based on deliverables and tasks What You’ll Do: Handle inquiries across phone, email, and chat with empathy, efficiency, and professionalism. De-escalate concerns, resolve problems quickly, and identify recurring issues for improvement. Use data and feedback to enhance service quality and support customer experience goals (CSAT/NPS). Manage time effectively, collaborate in a fast-paced environment, and embody company values through a positive attitude. Qualifications: 6 months–1 year experience in a contact center (English-speaking account) Experience with phones, emails & messaging channels (a plus) Strong English communication skills – verbal & written Analytical, with good negotiation & problem-solving skills Proactive mindset, familiar with CX analytics platforms Knowledge of CX metrics (CSAT, NPS, AHT, TPH, QA, FRT) Can work independently & collaboratively in a fast-paced setting Flexible to work weekends & holidays Willing to work on-site at MCX once a month (hybrid setup) Available to start ASAP Shortlisted candidates will be contacted ASAP #J-18808-Ljbffr
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Customer Experience Associate
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