[URGENT] Senior Customer Experience Associate WFH

4 weeks ago


Muntinlupa, Philippines Private Advertiser Full time

Contractual: 5 months Work-From-Home setup (report on-site ONCE A MONTH only) Location: Muntinlupa – Cavite Expressway (MCX) Rotunda, Brgy. Poblacion, 1776 Muntinlupa City Work Schedule: Mondays to Fridays, 6:00 AM – 3:00 PM Weekend work may be required depending on business needs Possible overtime based on deliverables and tasks What You’ll Do: Handle inquiries across phone, email, and chat with empathy, efficiency, and professionalism. De-escalate concerns, resolve problems quickly, and identify recurring issues for improvement. Use data and feedback to enhance service quality and support customer experience goals (CSAT/NPS). Manage time effectively, collaborate in a fast-paced environment, and embody company values through a positive attitude. Qualifications: 6 months–1 year experience in a contact center (English-speaking account) Experience with phones, emails & messaging channels (a plus) Strong English communication skills – verbal & written Analytical, with good negotiation & problem-solving skills Proactive mindset, familiar with CX analytics platforms Knowledge of CX metrics (CSAT, NPS, AHT, TPH, QA, FRT) Can work independently & collaboratively in a fast-paced setting Flexible to work weekends & holidays Willing to work on-site at MCX once a month (hybrid setup) Available to start ASAP Shortlisted candidates will be contacted ASAP #J-18808-Ljbffr



  • Muntinlupa, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time

    Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE ASSOCIATE The Senior Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Front Office Specialist that he/she can manage a small team of individuals and is focused...


  • Muntinlupa, Philippines Primer Group Full time

    Job Summary The Customer Experience Associate ensures a smooth and positive experience for clients by handling inquiries, orders, and concerns with accuracy and professionalism. The role supports day-to-day customer operations — from managing order updates and issue resolution to coordinating with internal teams — to maintain service quality and...


  • Muntinlupa, Philippines eClerx Full time

    Muntinlupa City, National Capital Region, Philippines Responsibilities Develops knowledge of state pricing regulations and formulas. Maintains integrity of each market’s formulas, rules, procedure, posting deadlines and logic. Manages implementation of price actions in the Vistaar Pricing application per direction of Manager, Business Units, or Domestic...


  • Muntinlupa, Philippines Platserv PH Full time

    You must be able and willing to work from site in Filinvest City, Alabang(Asian Star Building). Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4 years ago (and growing to 175+ employees...

  • Customer Experience

    2 weeks ago


    Muntinlupa, Philippines WHR Global Consulting Full time

    QUALIFICATIONS: - Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field. - Minimum of 3–5 years of experience in technical customer support or service roles in industrial automation. - Proven experience managing or coordinating 24/7 support operations or on-call service environments. -...

  • Senior Loan Processor

    2 weeks ago


    Muntinlupa, Philippines ConnectOS Full time

    Senior Loan Processor (AU Mortgage, WFH) Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT) What are we looking for? The purpose of a Senior Loan Processor is to assist Australian mortgage brokers with administrative tasks to prepare, process and track loan applications. The role requires you to communicate with stakeholders, prepare documentation, keep...


  • Muntinlupa, Philippines Alabang Country Club Inc. Full time

    Alabang Country Club, Inc. is looking for a Risk and Assurance Senior Associate to join our Finance Division. This role plays a key part in strengthening the Club’s governance framework by identifying, assessing, and mitigating risks across operations. The Senior Associate will support management in developing effective risk management systems, ensuring...


  • Muntinlupa, Philippines ADEC Innovations Full time

    ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of...

  • Customer Experience

    3 weeks ago


    Muntinlupa, Philippines WHR Global Consulting Full time

    Overview WHR Global Consulting On-site - Muntinlupa 3-5 Yrs Exp Bachelor Full-time Job Description POSITION TITLE: Customer Experience & Support Manager (Industrial Automation) WORK SETUP: Onsite, Day Shift SALARY: PHP 40,000 - 50,000 We are seeking a highly capable and service-oriented Customer Experience & Support Manager to lead our post-sales support...

  • Delivery Driver

    3 weeks ago


    Muntinlupa, Philippines Dempsey Sourcing Associate Full time

    WE'RE HIRING '' DELIVERY DRIVER '' LOCATION: Poblacion, Muntinlupa City SALARY: To be discussed. QUALIFICATIONS: - Safely and efficiently transporting goods using a vehicle, such as a car, truck, or van. - Loading, transporting, and delivering items to clients or businesses in a safe, timely manner. - Handling packages and goods, loading them onto the...